Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jose Barajas

San Bernardino,CA

Summary

Dynamic EMT-B with AMR Redlands, skilled in patient assessment and emergency response. Proven ability to deliver high-quality care while maintaining confidentiality and fostering strong community relations. Adept in medical documentation and customer relationship management, ensuring efficient service and client satisfaction. Committed to excellence in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

EMT-B

AMR Redlands
08.2022 - Current
  • The EMT responds to emergency and non-emergency calls and delivers high quality patient care and customer service within the prescribed scope of practice, established protocols and company policies
  • EMTs provide an assessment of patients, determine necessary care and deliver emergency services by utilizing appropriate medical techniques and equipment
  • Document patient information, condition and treatment while maintaining confidentiality and patient rights
  • Take pride in providing a safe, clean, and well-stocked environment for patients
  • Use appropriate EMT skills to provide care including communications, medical equipment, cleaning procedures, office equipment and tools
  • EMTs operate an ambulance in conjunction with applicable company safety policies, and traffic laws related to the operation of emergency medical response vehicles
  • Work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow EMTs
  • Participate in community programs to maintain AMR image and establish strong community relations

Customer Service Representative

San Bernardino Municipal Water Department
07.2019 - 09.2021
  • Under direct supervision, to perform entry-level and/or routine duties of the customer service unit; serve as the first line of customer support, responsible for providing information, addressing complaints and customer requests; and perform related work as required.
  • Provide courteous and expeditious customer service to the general public and all city department staff.
  • Learn and perform specialized public contact and record-keeping work, as assigned, in customer service units including billing and posting, collections, cashiering, and customer records
  • Take turn-on and turn-off orders for utility service by telephone, correspondence, and in-person.
  • Establish deposits from written guidelines for new utility users.
  • Process orders for name and address changes, interacting with customers, and coordinating with planning, field, billing, and posting units.
  • Research and resolve a wide range of problems, such as restoration of service, billing errors, low-pressure complaints, and meter leaks.
  • Take work orders for temporary water meters and fire hydrant meters.
  • Access computer records for account balances, account numbers, meter numbers, and credit history.
  • Receive, open and distribute mail.
  • Receive payments over the counter for water, business licenses, area tax, refuse, parking tickets, and miscellaneous payments.
  • Sort mail receipts into bundles, open mail, record account numbers on checks, verify date, and signature on checks.
  • Return improperly completed checks.
  • Operate remittance system to accept payments, batches, and totals payment stubs and balance same.
  • Batch, total, and balance receipts for water, rubbish, area tax, and business license collections.
  • Balance cash and mail receipts to control figures.
  • Answer telephone.
  • Operate calculator, money counter, letter opener, photocopier, mail opener, and related equipment.
  • Balance cash drawer, counting cash in the drawer, running totals of checks, and balancing with receipts.
  • Research billing problems and submit requests for adjustment where appropriate.
  • Provide routine information to the public, refer callers to the proper person, transfer calls and take messages.
  • Dispatch and receive calls on land mobile radio, as a relief operator.
  • Routinely adhere to and maintain a positive attitude toward City and Department goals.
  • Perform related work as required.

Assistant Project Manager

Clinical Laboratory of San Bernardino
Grand Terrace, CA
01.2018 - 07.2019
  • Some of my main day-to-day duties include the generation of analytical reports, electronic data files, managing customer emails, and state EDT transfers.
  • I also prepare bottle orders for various clients who need to take water samples, create and manage a chain of custody form(s), and prepare sample labels.
  • I act as a liaison between clients and the Project Manager, either in person, over the phone, or over email.
  • Working with the front office staff with basic duties and office functions is something else I do regularly.
  • My duties include scheduling sample collections, sample pickups, and next-day shipments.
  • As well as managing customer accounts by created and filing invoices and chain of custody's.
  • Other examples of managing customer accounts that I perform on a daily basis is scheduling sample pickups, inputting important sample data, and keeping track of due dates for various clients.
  • Finally, one of my last main duties includes preparing monthly report packets for our sub-lab, Geo-monitor, as well as reviewing and logging in reports from them and their clients.
  • All of these duties, along with other miscellaneous office related activities, are day-to-day activities as the Assistant Project manager.

Education

EMT Course Completion -

Crafton Hills College
Yucaipa, CA
05-2022

Associate's degree - Business Administration/Accounting

Riverside City College
Riverside, CA
12.2020

Skills

  • Patient assessment
  • Emergency response
  • Medical documentation
  • Ambulance operation
  • CPR certification
  • Customer relationship management

Certification

  • NREMT Certification
  • ICEMA Certification
  • Ambulance Drivers License Certification
  • American Red Cross CPR Certified
  • FEMA IS-00005
  • FEMA IS-00100
  • FEMA IS-00200
  • FEMA IS-00700
  • FEMA IS-00800
  • FEMA IS-00907

Timeline

EMT-B

AMR Redlands
08.2022 - Current

Customer Service Representative

San Bernardino Municipal Water Department
07.2019 - 09.2021

Assistant Project Manager

Clinical Laboratory of San Bernardino
01.2018 - 07.2019

EMT Course Completion -

Crafton Hills College

Associate's degree - Business Administration/Accounting

Riverside City College

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