Jose Barriera
Brooklyn,NY
Summary
Highly skilled and detail-oriented Information Technology Specialist with over 5 years of experience in designing, implementing, and managing IT systems and infrastructure. Proficient in a variety of programming languages and operating systems. Known for delivering efficient solutions, optimizing IT operations, and providing exceptional technical support. Committed to staying updated on emerging technologies and contributing to organizational success through innovative IT strategies.
Overview
13
13
years of professional experience
Work History
Freight Team Associate
Home Depot
Brooklyn, NY
07.2024 - Current
- Receive and unload merchandise from trucks, ensuring all items are properly sorted and stored in designated areas
- Efficiently stock shelves with products, maintaining organization and ensuring timely product availability
- Operate warehouse equipment such as pallet jacks and forklifts safely and effectively
Dispatcher
AutoPlus
Brooklyn, NY
10.2019 - 04.2023
- Coordinated driver dispatch operations to ensure efficient routing and timely delivery
- Communicated critical information, including work orders and messages, to drivers promptly and accurately
IT Support Specialist
Pinterest
New York, NY
03.2013 - 01.2016
- Resolved and cleared over 1,000+ support tickets, addressing a wide range of technical issues including hardware, software, and account management concerns
- Ensured a consistent response time of under 24 hours for all incoming tickets, improving customer satisfaction by 40%
Junior Web Developer
COD Autobuyers
Brooklyn, NY
12.2011 - 02.2013
- Designed and developed interactive websites using HTML/CSS, JavaScript, and PHP
- Wrote and maintained clean, efficient code in accordance with best practices and company standards
- Conducted website troubleshooting and maintenance to ensure consistent performance
- Assisted with version control management using Git, ensuring smooth collaboration on team projects
Education
Bachelor of Science - Information Technology
DeVry University
New York, NY12-2016
Skills
- JavaScript
- Java
- SQL
- HTML/CSS
- PHP
- MySQL
- PostgreSQL
- Oracle
- Git
- Jira
- Slack
- Microsoft Office Suite
- Troubleshooting
- System configuration
- Hardware setup
- Remote assistance
Timeline
Freight Team Associate
Home Depot
07.2024 - Current
Dispatcher
AutoPlus
10.2019 - 04.2023
IT Support Specialist
Pinterest
03.2013 - 01.2016
Junior Web Developer
COD Autobuyers
12.2011 - 02.2013
Bachelor of Science - Information Technology
DeVry University
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