Dynamic professional with a strong background in field service and customer relations, honed at ICOOL Heating/AC. complemented by excellent communication skills. Enhancing team efficiency and safety protocols. Committed to delivering exceptional service and work ethic .
Overview
10
10
years of professional experience
Work History
Install Technician
ICOOL Hating / AC
06.2024 - 08.2025
Installed and configured equipment in residential and commercial settings.
Conducted site assessments to determine installation requirements and challenges.
Collaborated with team members to optimize installation processes and improve efficiency.
Trained junior technicians on best practices and safety protocols during installations.
mainly was the helper
Head Barback/ Bartender
Cb Restaurants
06.2021 - 09.2024
* Managed inventory levels, conducting regular stock checks and ordering supplies as needed.
Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.
Educated new hires on proper barback etiquette, promoting a positive work environment for all team members.
Demonstrated excellent multitasking abilities, balancing multiple responsibilities simultaneously while maintaining attention to detail in a fast-paced setting.
Assisted in the setup and breakdown of special events, ensuring a smooth and successful experience for all attendees.
Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
Participated in staff meetings, offering valuable insight on areas of improvement within the team dynamic.
Supported bartenders during high-volume shifts, enabling them to serve more customers promptly.
Ensured prompt assistance during busy times by anticipating bartender needs and proactively taking action where needed.
Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing on products.
Checked ID cards and verified bar guests were of legal age.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Restocked ice, condiments, and snacks.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Replaced empty kegs and soda syrups.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Learned how to make wide variety of mixed drinks.
Greeted customers and provided friendly, knowledgeable service.
Delivered food to customers at bar and tables.
Operated POS system to collect payments from customers.
Assisted with bussing tables and cleaning up spills.
Answered customer questions about food and beverage items and assisted with menu selections.
Trained new barbacks on operational procedures and safety protocols to enhance productivity.
Collaborated with bartenders to streamline drink preparation processes and improve service speed.
Transporter
BCFS Health And Human Services
01.2020 - 12.2023
Operated various transport vehicles to ensure timely delivery of clients.
Maintained accurate logs of deliveries and pickups to enhance operational transparency.
Warmly greeted patients and visitors and made each feel welcome.
Developed strong working relationships with clients and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Managed loading and unloading processes to maintain efficiency and safety standards.
Conducted routine vehicle inspections to ensure compliance with safety regulations.
Collaborated with team members to optimize routes, reducing transit times effectively.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Reunited clients with family members ,across the US.
Take clients to doctor appointments when needed
Car Salesperson
IPAC Mazda
01.2019 - 12.2019
Developed strong customer relationships to enhance sales opportunities and foster repeat business.
Conducted product demonstrations, showcasing vehicle features and benefits to potential buyers.
Negotiated vehicle pricing and financing options, ensuring alignment with customer needs and company policies.
Collaborated with finance team to facilitate smooth transaction processes for customers purchasing vehicles.
Utilized CRM software to track leads, follow up with prospects, and maintain accurate sales records.
Answered telephone and email inquiries from potential customers.
Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Carpet Cleaning Technician
Global Restoration
01.2016 - 12.2018
Operated cleaning equipment to ensure effective carpet care and maintenance.
Assisted in identifying stains and selecting appropriate cleaning solutions.
Learned safety protocols for handling chemicals and equipment usage.
Maintained inventory of cleaning supplies and tools for operational efficiency.
Collaborated with team members to complete projects within designated timeframes.
Adapted to various surfaces and materials, ensuring optimal cleaning methods were applied.
Provided customer service by addressing client inquiries regarding carpet maintenance.
Documented service reports detailing job completion and client feedback for quality assurance.
Built strong relationships with clients by providing outstanding customer service and follow-up support.
Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.