Jose I Bejar
Summary
Results-oriented and adaptable IT operations professional with experience in customer service, technical support, maintenance, and system administration. Adept at leveraging new technological tools and methods to solve problems and enhance productivity.
Overview
2027
2027
years of professional experience
Work History
Electrician
Day & Zimmerman
2025 - Current
Claims Analyst
Bank of America
11.2019 - 01.2025
IT Technician
Lexington Law Firm
12.2015 - 10.2019
- Assisted with launching chat software and provided technical support, troubleshooting and maintenance.
- Managed audio/visual setups for company ensuring seamless communication.
- Analyzed verified trouble tickets and assigned a classification, priority, and severity to facilitate timely and appropriate processing of the issue.
- Maintained, analyzed, and troubleshooted end user devices, including desktops, laptops, printers, scanners, copiers, and all associated peripherals.
- Partnered with senior IT leadership to iterate on software, driving increased operational efficiency.
Education
Associate of Applied Science -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ06-2020
Skills
- Problem-Solving
- Customer technical support
- Customer service
- Troubleshooting and resolving computer hardware, software, devices, and A/V equipment
- Ticketing systems proficiency
- Network configuration
- Cyber security protocols
- Organization and time management
Timeline
Claims Analyst
Bank of America
11.2019 - 01.2025
IT Technician
Lexington Law Firm
12.2015 - 10.2019
Electrician
Day & Zimmerman
2025 - Current
Associate of Applied Science -
Maricopa Community Colleges, Estrella Mountain Community College