Jose Benitez JR.

As Device Technician Lead, I oversee technical operations for plasma collection devices, specifically RIKA autopheresis systems. My responsibilities include performing installations following IQOQPQ protocols, executing repairs, and managing device decommissions across multiple centers. I ensure all procedures comply with FDA regulations and internal SOPs, perform venipuncture, monitor donor reactions, and troubleshoot equipment issues using PDAs to document incidents and calibrate devices. I train staff on device usage and SOP adherence, manage escalations, and maintain clear documentation to support deployment and performance of collection devices. This role demands a strong blend of technical acumen, customer service, and leadership to ensure donor safety and operational efficiency.

Throughout my tenure at CSL Plasma, I’ve held multiple roles including Reception Technician, Donor Support Technician, Phlebotomist, and Senior Plasma Processor. I’ve guided donors through health screenings, performed venipuncture, operated apheresis machines, and resolved equipment alerts using handheld digital tools. For most of my years at the company, I also served as a Service Technician specializing in PCS2 devices—handling troubleshooting, calibrations, and maintenance to ensure optimal performance and compliance. My experience spans frontline donor care to backend technical support, making me highly adaptable and effective in cross-functional healthcare environments.

In this early-career role, I supported elderly clients by assisting with mobility, administering meals and medications, and providing safe transportation. I also performed facility maintenance and ensured a clean, supportive environment for all clients.