JOSE BERNAL

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Managed store operations on a daily basis. Sales set ups, customer service , and operation of cash register .

Trained all new hires on all areas of store operations . Register operation and customer service skills .

Managed loss prevention on store inventory . Conducted inventory audits every 6 months and helped out on neighbor store inventory .

Created employee schedules on a weekly basis . Very knowledgeable on computer functions .