Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
StoreManager

Jose Bernal

Logan,UT

Summary

Bilingual U.S. Marine Corps veteran and experienced multi-store retail manager with over a decade of leadership in customer service, sales, and team development. Currently pursuing a Master's in Blockchain and Digital Currency, with certifications from the University of Nicosia. Proven ability to exceed sales targets, train high-performing teams, and drive operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Build-A-Bear Workshop
01.2019 - Current
  • - Lead daily operations, including inventory management, employee scheduling, and customer service
  • - Hired and trained new team members, ensuring high performance and alignment with company values
  • - Consistently exceeded monthly sales goals
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Store Manager

T-Mobile
01.2017 - 01.2018
  • - Managed sales floor operations and led a team of associates
  • - Conducted hiring and training to build a top-performing team
  • - Handled inventory control and daily financial reconciliation

Multi-Store Manager

Payless ShoeSource
01.2014 - 01.2017
  • - Oversaw operations of three retail locations
  • - Recruited, trained, and managed assistant managers and staff
  • - Led store performance improvement through sales training, scheduling, and efficient operations

Sales Representative

Grapevine Dodge
01.2013 - 01.2014
  • - Sold new and used vehicles while delivering top-tier customer service
  • - Mentored new sales representatives
  • - Awarded Salesman of the Month for outstanding performance

0311 Infantry Rifleman, Lance Corporal

United States Marine Corps
01.2010 - 01.2013
  • - Demonstrated leadership under pressure and maintained high operational readiness
  • - Trained in weapons handling, team coordination, and first aid

Education

Master's - Blockchain and Digital Currency

University of Nicosia
07.2025

Bachelor's - Political Science

Utah State University
Logan, UT
05.2022

Graphic Design

IUTIRLA, Rodolfo Loero Arismendi Technologic Institute
01.2010

Skills

  • - Bilingual: Fluent in Spanish and English
  • - Sales & Negotiation
  • - Team Leadership & Staff Training
  • - Retail Operations & Inventory Management
  • - Customer Service Excellence
  • - Strategic Planning & Scheduling
  • - Merchandising & Visual Displays
  • - Conflict Resolution & Problem Solving
  • - Technical: Salesforce, iOS, CRM tools, Google Suite, Adobe Illustrator
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store operations
  • Customer service management
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development

Certification

  • - Blockchain Business Analyst Certification - UNIC
  • - Introduction to Digital Currencies Certificate - UNIC
  • - Blockchain Developer Certification (In Progress) - UNIC
  • - CPR Certification
  • - Forklift Certification
  • - Driver's License

LANGUAGES

- Spanish (Fluent)
- English (Fluent)

Timeline

Store Manager

Build-A-Bear Workshop
01.2019 - Current

Store Manager

T-Mobile
01.2017 - 01.2018

Multi-Store Manager

Payless ShoeSource
01.2014 - 01.2017

Sales Representative

Grapevine Dodge
01.2013 - 01.2014

0311 Infantry Rifleman, Lance Corporal

United States Marine Corps
01.2010 - 01.2013

Graphic Design

IUTIRLA, Rodolfo Loero Arismendi Technologic Institute

Master's - Blockchain and Digital Currency

University of Nicosia

Bachelor's - Political Science

Utah State University

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