Jose Betancourt
Summary
Dedicated Special Transportation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Special Transportation Shop Manager
Davey Coach Sales
10.2020 - 03.2024
- Increased customer satisfaction by implementing effective repair strategies and providing exceptional customer service.
- Recruited, trained, and mentored high-performing staff, fostering positive work environment that encouraged teamwork and collaboration.
- Streamlined shop operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduce budgetary expenditures.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Performed safety training while keeping recounting registration.
- Maintained upkeep of shop to create clean and safe environment working area.
- Service writer.
- Dispatch sublets,rental and schedule appointments to meet deadlines.
- Provide tech- support to accomplish prompt turnaround.
- Over see shop and sublet repairs to accomplish Quality assurance.
- Performed warranty process.
- Acquired payments on site, warranty and net 30 agreements.
- Schedule shop service: tire recycle pickup, waste oil pick up, coolant pickup ETC.
- Dispatch tools while keeping recounting registration from shop tool box.
- Stage buses to shop needs.
- Perform 45 inspections.
- Perform Automotive general repairs.
- A/C diagnostics and repairs.
- Performed welding.
Special Transportation Shop Manager
Nations Bus Sales.
10.2014 - 10.2020
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Increased customer satisfaction by implementing effective repairs strategies and providing exceptional customer service.
- Recruited, trained, and mentored high-performing staff, fostering positive work environment that encouraged teamwork and collaboration.
- Established strong sublet vendor relationships for timely repairs and seamless order processing, ensuring customer satisfaction.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Controlled costs by effectively negotiating with vendors.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversee shop and sublets repairs to accomplish quality assurance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Schedule shop service: Tire recycle pick up, oil waste, coolant waste pick up, ETC.
- Dispatch shop tools while keeping recounting registration.
- Service writer.
- Dispatch new and refurbish sold units.
- Performed 45d inspections and submit to customers.
- General repairs.
- A/C diagnostics and repairs.
- Performed welding.
- Conventional services.
- Stage units to shop needs.
- Schedule and drove units to sublet facilities.
Special Transportation Mid Heavy Duty Technician
The Bus Service Center
01.2005 - 10.2014
- Performed 45 day inspections: Ford E250, E350,E450,Transit, Lincoln town car, Chevy 3500, C5500, Freightliners, GM40, MBZ sprinter.
- Conventional services: Engine oil, Trans fluid, cooling system antifreeze. diff gear oil, Front and Rear brakes, fuel filters, CNG filters, and tire dismount/mount and balance.
- Tires dismount and mount : R14 -R22.5.
- A/C diag and repairs: Pro-air, carrier, Mcc, Thermoking ETC.
- Brakes: Conventional and air brakes.
- Electrical.
- Alignment.
- Suspension.
- Steering.
- Transmission replacements.
- Heads jobs.
- Differential replacements.
- Fuel filters: Gas, Diesel, and CNG.
- Welding.
- Check engine lights.
- ABS lights.
- P/L doors.
Education
T8- Prevent Maintenance And Inspection
ASE
2023
T4-Brakes.
ASE
2023
Optimal EV Introduction And Safety
OPTIMAL EV
2022
FMCSA DOT INSPECTION
Truck Safety Service
2021
T7-Heating, Ventilation, Air Conditioning
ASE
2019
CFC-12,HFC-134A And HFO-1234YF. 609
MACS MOBILE AIR CONDITIONING SOCIETY
2015
A/C Diagnosis,Service And Repair
4 SEASONS
2013
Automotive Engine Technician
Southern California Regional Occupational Center
2300 Crenshaw Blvd Torrance,CA 9050106.2001
Skills
- Problem-Solving Aptitude
- Decision-Making
- Logistics
- Computer literacy
- Excel
- Word
- Systems 2K
- Fusion/ Karmak
- Welding
- Automotive General repairs
- Welding
- Automotive General repairs
- Welding
- Automotive General repairs
- Welding
- Automotive General repairs
Timeline
Special Transportation Shop Manager
Davey Coach Sales
10.2020 - 03.2024
Special Transportation Shop Manager
Nations Bus Sales.
10.2014 - 10.2020
Special Transportation Mid Heavy Duty Technician
The Bus Service Center
01.2005 - 10.2014
T8- Prevent Maintenance And Inspection
ASE
T4-Brakes.
ASE
Optimal EV Introduction And Safety
OPTIMAL EV
FMCSA DOT INSPECTION
Truck Safety Service
T7-Heating, Ventilation, Air Conditioning
ASE
CFC-12,HFC-134A And HFO-1234YF. 609
MACS MOBILE AIR CONDITIONING SOCIETY
A/C Diagnosis,Service And Repair
4 SEASONS
Automotive Engine Technician
Southern California Regional Occupational Center
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