Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
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Jose Bolanos

Victorville ,CA

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience

Work History

Operations Manager

FedEx Supply Chain
05.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.

Operations Supervisor

FedEx Supply Chain
10.2019 - 05.2022
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Analyzed department metrics and performance and reported findings to management.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.

Operations Lead

FedEx Supply Chain
03.2019 - 10.2021
  • Planned operations and activities, and led projects.
  • Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
  • Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
  • Recruited and trained 30 new employees .
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Analyzed department metrics and performance and reported findings to management.

Education

Diploma -

South El Monte High School
South El Monte, CA
06.1998

Skills

  • Process Improvement Strategies
  • Business Intelligence
  • Goal Attainment
  • Data Evaluation
  • Maintaining Compliance
  • Recruiting and Hiring
  • Data Archiving
  • Policy and Procedure Implementation
  • Cultural Awareness
  • Microsoft Office Expertise
  • Leadership
  • Team Leadership
  • Budgeting and Cost Control
  • Workflow Planning
  • Process Improvement
  • Employee Motivation
  • Multi-Unit Operations Management
  • Invoice Processing
  • Expense Reports

Accomplishments

  • Reduced lost workdays and recordable incidents to 1 by implementing a safety awareness program.
  • Earned the “Operations Lead of the year” Award in 2019 for unwavering leadership in people first for our logistics operations.
  • Promoted to Operations Manager after 5 years with the company.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 99.94 by completing all contract indicators with accuracy and efficiency.
  • Collaborated with team of 32 in the development of Building Business Leaders.
  • Increased company savings by 12.8% through corporate consensus-building and cross-functional geographical team coordination and development.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

Operations Manager

FedEx Supply Chain
05.2022 - Current

Operations Supervisor

FedEx Supply Chain
10.2019 - 05.2022

Operations Lead

FedEx Supply Chain
03.2019 - 10.2021

Diploma -

South El Monte High School

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Jose Bolanos