Hi, I’m
Jose Boone
Lewisville,TX
Summary
Adept at enhancing project efficiency and client satisfaction, I streamlined operations at Atmac Mechanical Services, leveraging skills in pre-construction planning and effective communication. My background includes excelling in high-stress situations, resolving conflicts with empathy, and consistently surpassing team goals, demonstrating both technical knowledge and interpersonal skills.
Overview
10
years of professional experience
Work History
Atmac Mechanical Services
Project Coordinator - Commercial Construction
03.2020 - 06.2024
Job overview
- Enhanced project efficiency by streamlining communication between team members and stakeholders.
- Optimized resources by tracking equipment usage, managing inventory levels, and coordinating supply deliveries.
- Assisted in the preparation of bid documents for new commercial construction opportunities, increasing company revenue potential.
- Contributed to successful project completions with thorough documentation of progress reports and change orders as needed.
- Developed comprehensive project plans, outlining scope, budget, timeline, and milestones for successful execution.
- Improved client satisfaction by consistently delivering high-quality commercial construction projects on time and within budget.
Venture Mechanical
Project Coordinator's Assistant
08.2015 - 02.2020
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Responded to requests for information on materials to inquiring parties.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to project managers.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
Williams-Sonoma
Customer Service Representative
01.2014 - 08.2015
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Lewisville H.SLewisville
06.2011
Skills
- Pre-Construction Planning
- Site coordination
- As-Built Documentation
- Project Closeout
- Change order management
- Materials Procurement
- Dispute Resolution
- Cash Flow Forecasting
- Cost Control
- Project Scheduling
- Scope Management
- Technical knowledge
- Problem-Solving
- Time Management
- Stakeholder Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Leadership
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Detail Oriented
- Phone and Email Etiquette
- Work Planning and Prioritization
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Conflict Resolution
- Analytical Thinking
- Interpersonal Communication
- Time management abilities
Timeline
Project Coordinator - Commercial Construction
Atmac Mechanical Services
03.2020 - 06.2024
Project Coordinator's Assistant
Venture Mechanical
08.2015 - 02.2020
Customer Service Representative
Williams-Sonoma
01.2014 - 08.2015
Lewisville H.S
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