Jose Botello
Wynn Resorts
Las Vegas,NV
10
years of professional experience
Detail-oriented individual with a versatile background in security and customer service. Recognized for strong problem-solving abilities and technical proficiency, contributing to effective enforcement of safety protocols and enhanced customer experiences.
Work History
Hotel Security Officer
6 Years 2 Months- Conducted regular patrols to identify and mitigate potential security threats.
- Monitored premises to ensure safety and security of guests and staff.
- Responded promptly to incidents, coordinating with local law enforcement.
- Implemented emergency response protocols during high-pressure situations.
Customer Care Representative
11 Months- Managed high-volume call environments while maintaining service quality and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance support processes and improve service delivery.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Prior Authorization Representative
6 Months- Managed prior authorization requests to ensure timely approvals and patient access to medications.
- Facilitated communication between several interdepartmental teams and external partners to resolve authorization issues.
- Analyzed clinical documentation for compliance with insurance criteria, ensuring accuracy in submissions.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
Truss Technician
1 Year 2 Months- Diagnosed and resolved technical issues, enhancing equipment reliability and uptime.
- Conducted routine inspections and preventive maintenance on all equipment to minimize downtime.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Trained new technicians on standard operating procedures and safety protocols.
Education
Pharmacy Technician - Pharmacy
Skills
Spanish proficiency
Policy enforcement
Written and Verbal communication
Incident response
Problem-solving
Teamwork and collaboration
PC building and troubleshooting
Adaptable and flexible
Timeline
Hotel Security Officer
Wynn Resorts
06.2020 - CurrentRead More
Customer Care Representative
SYKES
04.2019 - 03.2020Read More
Prior Authorization Representative
OptumRx
12.2017 - 06.2018Read More
Truss Technician
PRG
09.2016 - 11.2017Read More
Kaplan College
Pharmacy Technician from Pharmacy
Read More