Jose Boy
Coram
Summary
Network operation center technician with extensive experience at NBC Universal, specializing in network troubleshooting and quality control. Demonstrated success in enhancing video transmission reliability and building strong customer relationships. Proficient in diagnosing circuit issues and delivering exceptional service under pressure, ensuring seamless broadcast operations. Technical director with a proven track record in equipment evaluation, issue resolution, and strategic planning for team capabilities.
Overview
29
29
years of professional experience
Work History
Freelance Technical Director
CBS Sports
New York
06.2021 - Current
- Work alongside Technical Director and List Management Operator, sharing responsibility for airing commercials during live CBS Sports broadcasts including the NFL on CBS, NCAA football and basketball, March Madness, PGA Tour Golf, and a multitude of sports properties including CBSSPORTS.com
- The Associate Director is the lead position of a three-person cord crew, responsible for preparing the Coord Room for the day for Live Air or backup purposes
- Gives direction to TD and LM during live broadcasts of games, routing feeds, rolling commercials and inserting graphics on the air
- Takes direction from remote AD and/or studio AD
- Responsible for previewing commercials scheduled for the broadcast, transmission confirmations and overall room check out
- Integrate commercials, billboards, halftimes, updates, graphics, taped features, live scoring and brand ID
Freelance Network Operation Center Technician
The Switch
New York
04.2025 - 01.2026
- Monitor and maintain all aspects of The Switch's DTM network to ensure >99.999 success
- Proactive customer interfacing for video and data transmission services
- Ability to quickly troubleshoot and resolve video and data services both on and off network
- Diagnose customer and network-wide circuit issues to ensure the highest quality
- Follow established troubleshooting and reporting procedures and protocol
- Create detailed documentation of customer issues and appropriately escalate to management
- Perform and uphold timely record keeping and information processing
- Provide resource and vendor scheduling when required
- Ensure network-wide services are performed according to standardized operating procedures
- Assist customers in changing and/or adding remote equipment configurations
- Provide monitoring support and service checks to provide the highest quality of customer service
- Maintain an elevated and efficient level of courteous verbal and written communication skills
- Perform various projects, assignments, and duties requested by supervisors
- Initiate bookings when required with various outside carriers. Accurately document all information such as third-party reservation numbers, PO numbers, and phone numbers
- Manage reservation until all elements of the reservation are complete
- Adjust audio using the private line (PL) phone system and follow instructions as provided
Master Control Operator
MLB Networks
Secaucus
03.2021 - 12.2025
- Handle all aspects of origination and integration of live events.
- TD trained for live sporting events and news.
- Cross-reference air logs against on air play lists to ensure accuracy and timing.
- Manipulate on-air play lists to ensure setup and execution of on-air elements through automated commands.
- Preview upcoming elements such as graphics, credit crunch promos and voice over information for accuracy.
- Monitor play list elements to ensure that they will be ready for transmission and required time.
- Escalate any network related problems on or off air as appropriate
- Keep an exact account on a programming log of what occurred on air.
- Notate any on air discrepancies accurately Maintain work area.
NOC Master Control Operator
NBC Universal
Englewood Cliffs
01.2017 - 03.2021
- Perform the duties of a live news and entertainment master control operator in a fast-paced environment, including manipulating commercial playlists, executing program/commercial/marketing changes, managing playlists, operating graphics, sending logs for reconciliation and maintaining the overall reliability, and execution of live news and entertainment network broadcasts
- Monitor and maintain the continuity and availability for 27 Networks (including 50 distribution channels)
- Perform quality control duties for on-air content airing on cable networks
- Work well within a team environment
- Continue to exceed expectations in on-air reliability and customer service for all NOC clientele
- Ensure reliability of on-air schedules in a dynamic environment
Master Control Operator/AD's
AMC Networks
Bethpage
05.1999 - 08.2016
- Responsible for working the following On-Air Sports and Movie Channels: Fox Sports Ohio, Fox Sports Florida, Fox Sports Chicago, Comcast Sports New England, Comcast Sports Bay Area, MSG, MSG+, Mid-Atlantic Sports Net, SNY, FUSE, AMC, WE, IFC, Sundance
- Operate origination equipment such as graphics devices, switchers, and routers, as well as videotape machines and associated scopes and meters.
- Capable of ingesting and quality control duties for on-air content
- Able to be flexible in an approach and respond well under pressure.
- Possess strong troubleshooting and process skills
- Operate origination equipment such as graphics devices, switchers, and routers, as well as videotape machines and associated scopes and meters.
- Responsible for monitoring the quality and accuracy of the on-air product
TV Center Crew
St. John's University
Jamaica
04.1997 - 03.1999
- Collaborated with faculty to establish TV and radio classes.
- Supported students with class projects and equipment usage.
- Contributed to special projects aligned with university initiatives.
- Facilitated communication among teachers, students, and parents regarding progress.
- Maintained organized classroom environment to enhance learning outcomes.
- Implemented behavior management strategies to promote positive student interactions.
- Supervised students during activities, ensuring safety and engagement.
- Provided personalized assistance to special needs students to navigate challenges.
Freelance Producer/ENG
U.S. Open/USTA
Flushing
07.1997 - 08.1997
- Collaborated with USTA officials and IBM to deliver behind-the-scenes footage for website.
- Covered player press conferences and event nights, ensuring comprehensive media coverage.
- Coordinated production schedules for major tennis events and tournaments under tight deadlines.
- Oversaw live broadcast operations, managing coordination between technical teams and talent.
- Analyzed audience engagement data to shape programming decisions and strategies.
- Researched new technologies to enhance efficiency and reduce production costs.
- Trained staff on production processes to improve operational efficiency and effectiveness.
- Communicated progress updates to Production Coordinator while addressing concerns promptly.
Education
Bachelor of Arts - Communication
St. John's University
Jamaica, NY05.1999
Skills
- Network troubleshooting
- Video transmission
- Data services monitoring
- Circuit diagnosis
- Equipment configuration
- Quality control
- Broadcast operations
- Project coordination
- Customer relationship management
- Technical documentation
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Remote Access solutions
- Scripting languages
- Network automation
References
Available Upon Request
Accomplishments
Sports Emmy - Outstanding Technical Team Event Super Bowl LVIII CBS/Nickelodeon
Issued by The National Academy of Television Arts and Science · May 2024
Timeline
Freelance Network Operation Center Technician
The Switch
04.2025 - 01.2026
Freelance Technical Director
CBS Sports
06.2021 - Current
Master Control Operator
MLB Networks
03.2021 - 12.2025
NOC Master Control Operator
NBC Universal
01.2017 - 03.2021
Master Control Operator/AD's
AMC Networks
05.1999 - 08.2016
Freelance Producer/ENG
U.S. Open/USTA
07.1997 - 08.1997
TV Center Crew
St. John's University
04.1997 - 03.1999
Bachelor of Arts - Communication
St. John's University