JOSE BRIONES AVILA
Hillsborough
Summary
Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. In addition experienced with retail operations and team leadership. Utilizes effective communication and organizational skills to foster productive work environment. Track record of maintaining store efficiency and enhancing customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cook
Rocky Top Catering
10.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cooked for large groups of people and managing various types of food for large events.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
Prep Cook/Line Cook
Dinky's Waterfront Restaurant
05.2020 - Current
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Trained and assisted new kitchen staff members.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
Retail Shift Lead
Farmer's Daughter
04.2019 - Current
- Put out new merchandise on the sales floor
- Organized and understood goals, sales and requirements of site floor.
- Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
- Provided information on proper seasonal and era-based fashion trends to floor and team members.
- Maintained thorough knowledge of products and promotions; educated team members accordingly for consistent messaging and informed selling.
- Identified opportunities for process improvements, implementing changes that led to increased efficiency.
- Managed cash registers and balanced daily transactions, ensuring accurate financial records.
- Developed rapport with customers by providing personalized recommendations based on their needs and preferences.
- Provided exceptional customer service while handling returns or exchanges, maintaining customer loyalty.
- Maintained a clean and organized store environment, enhancing the overall customer experience.
- Improved customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled escalated customer complaints professionally, resolving issues promptly to maintain positive relationships with customers.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
Education
Culinary Arts -
Wake Technical Community College
01.2025
Restaurant Hospitality Management -
Wake Technical Community College
01.2025
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Food preparation
- Kitchen organization
- Sanitation
- Supply restocking
- Opening and closing duties
- Customer engagement
- Complaint resolution
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Cook
Rocky Top Catering
10.2024 - Current
Prep Cook/Line Cook
Dinky's Waterfront Restaurant
05.2020 - Current
Retail Shift Lead
Farmer's Daughter
04.2019 - Current
Restaurant Hospitality Management -
Wake Technical Community College
- ServSafe Food Handler's Certification
Culinary Arts -
Wake Technical Community College
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