Jose Buezo
California,MD
Summary
Dynamic and customer-focused professional with progressive experience in leading high-performing teams and delivering exceptional customer experiences. Adept at analyzing data to identify trends and opportunities for process improvement. Proven track record of excellence in supporting Inside Sales Representatives and Account Executives to drive business growth and achieve objectives. Skilled in training and mentoring staff to uphold service excellence and achieve organizational goals. Possess a solid background in delivering comprehensive product and service information. Astute at managing intricate challenges and providing optimal solutions to ensure customer satisfaction. Known for meeting and exceeding performance goals, fostering enduring client relationships, and contributing valuable insights to enhance overall customer experience. Influential communicator with exceptional interpersonal, problem-solving, strategic, and time management skills.
Overview
8
8
years of professional experience
Work History
Customer Experience Agent
Ramp
01.2024 - Current
- Investigated customer complaints and escalated issues to address critical requests.
- Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Growth Advisor
Solid Commerce
01.2020 - 12.2023
- Deliver comprehensive product and service details to customers, ensuring clear understanding of offerings
- Address intricate product and service challenges by carefully deciphering customer complaints
- Identify underlying issues and skillfully present optimal solutions for resolution
- Escalate complex technical issues to appropriate channels, confirming accurate and effective management
- Contribute valuable insights to management by gathering customer data and assessing requirements, leading to identification of potential products or services for consideration
- Achieved and maintained impeccable 100% Customer Satisfaction (CSAT) score for 400 consecutive days by collaborating with team members
- Tracked and monitored all customer cases, ensuring successful resolution and reducing average resolution time by 30%
- Developed and executed training programs for customer service representatives, resulting in a 15% improvement in first-call resolution rate and reducing the need for customers to follow up on their issues
- Administered multiple tasks through efficient time blocking, guaranteeing completion of all responsibilities within designated work hours
- Cultivated and fostered enduring relationships built on trust through transparent and interactive communication approaches.
Customer Service
Mojix Inc.
01.2017 - 11.2019
- Ensured optimal task management by prioritizing and continuously reassessing a substantial influx of incoming requests
- Negotiated price terms for sales and service agreements, resulting in favorable outcomes and enhanced customer satisfaction
- Conducted comprehensive research and targeted potential prospects utilizing a diverse range of sales tools
- Identified key decision makers, timelines, critical factors, and specific qualifications, maintaining precise and consistent data entry into Salesforce
- Showcased exceptional performance within a demanding and high-pressure work environment, upholding the delivery of top-tier quality outputs without compromise
- Met and exceeded clients' needs by exhibiting rapid and effective decision-making
- Guaranteed streamlined lead management by documenting prospect interactions and statuses within Salesforce.com.
Education
Bachelor's degree in Business Administration -
ITT Technical Institute
Anaheim, CASkills
- Strategic Planning & Execution
- Team Building & Leadership
- Performance Management
- Customer Relationship Management
- Data Analysis & Reporting
- Relationship Building
- Account Management
- Customer Service Management
- Regulatory Compliance
- Sales Negotiation
- Pipeline Development
- Cross-functional Collaboration
- HubSpot
- Salesforce
- Teams
- G Suite
- Zendesk
- Pipedrive
- Jira
- NetSuite
- Team Training
- Expense Tracking
- Accounts receivable management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Experience Agent
Ramp
01.2024 - Current
Growth Advisor
Solid Commerce
01.2020 - 12.2023
Customer Service
Mojix Inc.
01.2017 - 11.2019
Bachelor's degree in Business Administration -
ITT Technical Institute
Similar Profiles
Kenneth WhitmanKenneth Whitman
Compliance Manager at RampCompliance Manager at Ramp
Kendall KeaheyKendall Keahey
Account Executive at RampAccount Executive at Ramp
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services