Jose Burgos

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Educated staff on organizational mission and goals to help employees achieve success.
• Frequently inspected production area to verify proper equipment operation.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Created and managed project plans, timelines and budgets.
• Maintained database systems to track and analyze operational data.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
• Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Educated patients and relations on ocular health and safety, promoting good eye care.

I was an assistant manager in the Front End at Sam's Club. Additionally, I was in charge of the vending machine, budget, planning, and goals.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.