Jose Bustos
New York
Summary
Proactive customer care professional with strong problem-solving and communication skills. Experienced in customer support operations, billing operations, and delivering structured onboarding to support successful platform adoption. Skilled in handling complex technical and billing cases, collaborating across teams, and proactively engaging with customers to improve retention and satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Care Rep
TaxDome
09.2024 - Current
- Provide customer support via live chat, email, phone, and video calls, with primary responsibility for billing operations, including payments, subscriptions, license management, and account updates.
- Deliver structured onboarding walkthroughs and step-by-step guidance to support successful platform adoption.
- Manage and escalate complex technical and billing cases with thorough documentation, cross-team coordination, and timely follow-ups.
- Support live webinars by handling real-time Q&A and assisting with billing, account, and workflow questions.
- Monitor CSAT feedback and proactively reach out to low-satisfaction customers to resolve concerns and improve retention.
- Assist in training and onboarding new team members and contribute to improving internal AI support tools through testing and feedback.
Account Manager
UNLEASH
12.2023 - 09.2024
- Directed content creation and community engagement, coordinating projects across global teams to ensure seamless communication and execution.
Developed content strategies, crafted scripts, and managed talent, fostering robust community interaction and participation.
Client Coordinator
MemFixerUpper
11.2021 - 11.2023
- Delivered customer service via phone and text, identifying needs, qualifying leads, and scheduling walkthroughs.
- Increased client acquisition through proactive cold calling and strategic text campaigns to property owners.
- Built rapport and managed large contact lists to support ongoing outreach.
Outreach Coordinator
8021REI
01.2021 - 11.2021
- Executed daily outreach initiatives targeting property owners through strategic text and social media messaging, designed to maximize reach and generate qualified leads.
- Developed messaging concepts and designed strategic outreach assets, leveraging strong communication skills to build rapport and effectively manage extensive contact lists.
Education
Internaltional Advertising
Universidad Sergio Arboleda
Skills
- Customer support
- Billing operations
- Account management
- Technical troubleshooting
- Platform onboarding
- Customer retention
- Relationship management
- Effective communication
- Problem solving
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Customer Care Rep
TaxDome
09.2024 - Current
Account Manager
UNLEASH
12.2023 - 09.2024
Client Coordinator
MemFixerUpper
11.2021 - 11.2023
Outreach Coordinator
8021REI
01.2021 - 11.2021
Internaltional Advertising
Universidad Sergio Arboleda