Jose Cabrera
West Covina
Summary
Dynamic leader with a proven track record at Pep Boys, enhancing customer satisfaction and team efficiency. Excelled in roles requiring exceptional customer service and money handling, achieving significant improvements in security and commercial operations. Skilled in team leadership and decision-making, with a knack for identifying and implementing strategic security measures and commercial opportunities.
Overview
12
12
years of professional experience
Work History
Auto Part Assistant Manager
Pep Boys
08.2022 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Security
Drew Shain Security Corperation
09.2012 - 06.2013
- Improved efficiency in security reporting by introducing standardized reporting system for all security incidents.
- Implemented encryption, authentication and additional security measures, safeguarding systems.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Enhanced network security by implementing updated firewalls and antivirus software.
Commercial Manager
Pep Boys
08.2019 - 07.2024
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Strengthened team and organization by recruiting and hiring Number qualified employees.
- Built relationships with clients to establish new contracts.
Commercial Manager
Oreilly Auto Pats
08.2012 - 06.2019
Education
High School Diploma
South El Monte High School
South El MonteSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Auto Part Assistant Manager
Pep Boys
08.2022 - 12.2024
Commercial Manager
Pep Boys
08.2019 - 07.2024
Security
Drew Shain Security Corperation
09.2012 - 06.2013
Commercial Manager
Oreilly Auto Pats
08.2012 - 06.2019
High School Diploma
South El Monte High School