Jose Cadena
Pinole,CA
Summary
Seasoned Sales Professional with 10 years of Car Sales experience, 19+ years Customer Service experience, and 19 years Automotive Repair experience. Adept in assessing vehicle repair needs across a wide range of makes, knowledgeable in handling paperwork and dealing with finance, with a focus on commission based sales. Proven outstanding written and verbal communication skills. Experienced with working under the pressure of handling multiple clients simultaneously. I am a very friendly and outgoing person who believes that strong rapport, generates customer satisfaction and provides a returning pipeline of repeat customers. I also have the willingness to learn and possess the ability to adapt quickly and can guarantee to pick up any processes and protocols in as little as 2 weeks if given the opportunity. Recognized by The Council of Sales Leadership for excelling in Training, Sales, and Sales Delivery satisfaction Consistently hit monthly CSI objective that is recognized by both dealership and manufacturer Certified by the Hendrick Automotive Group Training in Advanced Closing and Management By Strengths, to help maximize gross in every deal and build customer retention and relations
Overview
14
14
years of professional experience
Work History
Foreman
Sunrise Builders inc.
El Sobrante, CA
10.2020 - Current
- Responsible for overseeing the progress of an entire project
- Communicating with management, hire, and client to ensure the work meets quality expectations and deadlines
- Estimate time and materials for bidding
- Hire, train, and oversee construction workers
- Read blueprints and translate to workers
- Meet with Homeowners to help design their ideas for their projects
- Up-sale and suggest ideas that would complement their vision
- Familiar with using AutoCAD software
Service Advisor
Hanlees Hilltop Toyota
Richmond, CA
12.2022 - 09.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided detailed service recommendations based on vehicle inspections and customer needs.
- Coordinated with technicians to ensure timely completion of services and repairs.
- Managed service appointments, optimizing scheduling for efficiency and customer satisfaction.
Sales and Leasing Consultant
Mercedes-Benz of Marin
San Rafael, CA
02.2022 - 07.2022
- Greeting potential walk-in customers and quickly assessing their purchasing needs by actively listening and providing recommendations on customers’ automotive requirements
- Demonstrating car functions to customers, describing options, explaining purchasing costs and financing.
- Accompanying customers on test drives while explaining the features and functions, in order to build value
- Researching new car products through automotive releases to stay up to date and make the best recommendations to potential customers
- Qualifying internet and phone leads with follow up information regarding new and used vehicle availability, options, and price
- Making follow up emails and calls after the sale and answer any inevitable vehicle questions to ensure 100% CSI survey
- Consistently achieve manufacturer and dealership training to maximize gross profits and customer retention
- Delivery of new car sales and thorough explanations of new and used vehicles features and functions, across a wide range of makes and models
- Time managing appointments and dealing with up to 4 car deals simultaneously
- Meet or exceed dealership and manufacturer promotions
- Contributed to obtaining the Hendrick Automotive Group prestigious President’s Award in 2014 and 2015 that is awarded to those dealerships who have demonstrated a commitment to maintaining high standards and customer satisfaction
- Report to General Sales Manager regarding objectives, planned activities, reviews, and analysis
- Quickly overcome objections, close sales, and perform all the steps of the sale
- Handle any customer complaints professionally and transparently
- Follow up calls to reschedule appointments with clients on deals we missed
Senior Sales Representative
Honda of El Cerrito
El Cerrito, CA
03.2012 - 10.2020
- Greeting potential walk-in customers and quickly assessing their purchasing needs by actively listening and providing recommendations on customers’ automotive requirements
- Demonstrating car functions to customers, describing options, explaining purchasing costs and financing.
- Accompanying customers on test drives while explaining the features and functions, in order to build value
- Researching new car products through automotive releases to stay up to date and make the best recommendations to potential customers
- Qualifying internet and phone leads with follow up information regarding new and used vehicle availability, options, and price
- Making follow up emails and calls after the sale and answer any inevitable vehicle questions to ensure 100% CSI survey
- Consistently achieve manufacturer and dealership training to maximize gross profits and customer retention
- Delivery of new car sales and thorough explanations of new and used vehicles features and functions, across a wide range of makes and models
- Time managing appointments and dealing with up to 4 car deals simultaneously
- Meet or exceed dealership and manufacturer promotions
- Contributed to obtaining the Hendrick Automotive Group prestigious President’s Award in 2014 and 2015 that is awarded to those dealerships who have demonstrated a commitment to maintaining high standards and customer satisfaction
- Report to General Sales Manager regarding objectives, planned activities, reviews, and analysis
- Quickly overcome objections, close sales, and perform all the steps of the sale
- Handle any customer complaints professionally and transparently
- Follow up calls to reschedule appointments with clients on deals we missed
Education
Architecture and Design, AutoCAD
Diablo Valley College
Pleasant Hill, CA08-2010
Skills
- Advanced Closer
- Able to type 70 WPM
- Proficient in using Customer Relation Management software such as ELEADS and Customer Relation Management
- Fluent in Spanish and conversant in French, Italian, Japanese, and Portuguese
- Adept in using Point of Sale Systems
- Knowledgeable in Finance, Customer Service, and vehicle repair
- Installing equipment
- Replacing parts and engines
- Following maintenance procedures
- Ability to greet customers promptly and professionally
- Proficient in using MS Office(Word, Excel, and PowerPoint)
- Ability to participate in the development and documentation of company and manufacture policies
- Focused on commission based sales
- Expert in analogical reasoning
- Ability to maintain proper dress code and professional appearance in accordance with dealership policies
- Strong verbal and written communication skills
- Excellent math skills in all units of measurements
- Able to prevail in any circumstance
- Blueprint reading and AutoCAD capabilities
- Knowledgeable with using mechanical and carpentry tools
Additional Experience
Languages spoken: Spanish, English, French, Italian, with some Japanese
Additional Experience
- Car tuning enthusiast
- Service my own personal and family vehicles for 19 years
- Former President of schools’ Chess and Robotics team
Timeline
Service Advisor
Hanlees Hilltop Toyota
12.2022 - 09.2024
Sales and Leasing Consultant
Mercedes-Benz of Marin
02.2022 - 07.2022
Foreman
Sunrise Builders inc.
10.2020 - Current
Senior Sales Representative
Honda of El Cerrito
03.2012 - 10.2020
Architecture and Design, AutoCAD
Diablo Valley College