JOSE CALZADA
Las Vegas,NV
Summary
Friendly and efficient travel agent seeking employment with esteemed company. Consistently delivers first-rate customer service in both leisure and corporate travel.
Overview
11
11
years of professional experience
Work History
Corporate Travel Counselor
CORPORATE TRAVEL MANAGEMENT
Omaha, NE
02.2022 - Current
- Overnight After-Hours Agent
- Weekends
- Facilitated traveler request via calls/e-mails/QUEUES
- Booked for VIP clients/High-Touch
- CONFERMA/SMARTBILL/WEX
- Enhanced PQ's
- International Travel
- Government Travel/State of Alaska
- Medicaid Travel
- Bush Carriers/CHARTERS
- Marine Fares
Corporate Travel Counselor
American Express GBT LLC
Jersey City, NJ
02.2018 - 10.2020
- Day-Office Agent
- CANADA Managed Accounts, SUEZ, Engie, Worley Parsons, BHP Billiton.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Booked for USA Accounts, NBA, Live Nation, VICE, Black Rock.
- Oracle Service Requests
- Sabre Virtual Payments
- Assisted with weather related emergencies, GTRs in the After Hours department.
- Multi Task with Calls/Emails/Queues
- Air B and B's/VICE
Travel Consultant
Pinnacle Travel Services
El Segundo, CA
09.2013 - 03.2017
- Leisure Travel/Vacations
- Addressed passengers' concerns about delayed and canceled flights and resolved the issue through.
- Relayed updates and information to card members in a friendly and timely manner.
- American Express Platinum Benefits Advocate.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
Service Advisor
Pacific Audi
Torrance, CA
02.2011 - 09.2013
- Greeted and registered guest's vehicles into service.
- Provided service in consulting with clients in maintaining their vehicle in good shape.
- Initiate and handle customer satisfaction calls.
- Providing excellent customer service in the dealership.
- Communicating with Service Manager in regards to daily reports and client cars after completion in service.
Sandwich Artist
Subway Restaurant
Torrance, CA
04.2010 - 01.2011
- Take customer orders in a timely manner.
- Managed inventories and assisted in food ordering.
- Responsible for maintaining stores compliance for health code and safety.
- Maintained friendly, positive attitude when dealing in busy lunch hours.
- Prepared daily food items.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Server/Team Leader
Coco's Restaurant and Bakery
San Pedro, CA
10.2009 - 01.2011
- Greeted customers and assisted in taking food orders.
- Assisted in opening and closing the restaurant as an assistant manager.
- Food Safe Certified.
- Provided friendly and attentive service and exceptional hospitality.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Responsible for coordination of up to 7 servers in restaurant with capacity of 200 guest.
Education
High School Diploma - General Studies
San Pedro High School
2005
Skills
- Sabre GDS
- Corporate Accounts
- Exceptional communicator
- Customer service surveys
- Conflict resolution
- Fluent in Spanish and English
- Travel agency experience
- Service-oriented
- Good listener
- Strong interpersonal skills
- Flexible
- CANADA Managed Accounts
- 70 WPM
Timeline
Corporate Travel Counselor
CORPORATE TRAVEL MANAGEMENT
02.2022 - Current
Corporate Travel Counselor
American Express GBT LLC
02.2018 - 10.2020
Travel Consultant
Pinnacle Travel Services
09.2013 - 03.2017
Service Advisor
Pacific Audi
02.2011 - 09.2013
Sandwich Artist
Subway Restaurant
04.2010 - 01.2011
Server/Team Leader
Coco's Restaurant and Bakery
10.2009 - 01.2011
High School Diploma - General Studies
San Pedro High School
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