Jose Camacho
Hyde Park,MA
Summary
Oversee and facilitate the daily operations of COVID-19 test site with the primary commitment of providing excellent customer service to patients, families, and visitors. Exceptional management skills with the ability to ensure high customer service satisfaction. Implementing and overseeing quality assurance processes and systems in collaboration with the Manager/Director. Highly organized, skilled in organizing support staff, prioritizing workflow, multitasking between clerical and administrative activities in the office and hospital environments. Superb ability to adapt to new technology in the hospital setting. Implementation of appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Strong team leader with the ability to collaborate and communicate well with other team members. Excellent planning and goal-setting abilities to achieve the best patient outcome accompanied by practical experience in providing patient-driven care service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
26
26
years of professional experience
Work History
Practice Administrator
Beth Israel Medical Center
02.2022 - Current
- Oversaw all Covid-19 Testing and Vaccination Administration operations, as well communicated with doctors, nurses, patient's and other healthcare employees on new strains, awareness and downstream CDC Policy and operational changes.
- Maintained up-to-date information in electronic medical records software.
- Represented the BIDMC-Chelsea Covid-19 Department in board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Motivated and supervised clinical and administrative staff, guided them to assure they were delivering quality patient care.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with several medical research teams and organizations to leverage community engagement and representation.
- Developed and distributed employee work schedules based on operational needs and employee requests.
Owner
Camacho Companies, Constable Services
12.2007 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
BSHC- Practice Coordinator
Bowdoin Street Health Center
04.2021 - 02.2022
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team.
- Created and implemented organizational policies and procedures.
- Supervised team of 12 office and clinical personnel.
Testing Site Practice Coordinator
Bowdoin Covid, Bowdoin Street Health Center
03.2021 - 10.2021
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of Clinical Practice Associates and support personnel.
- Created and implemented organizational policies and procedures.
- Communicated closely with patients, ensuring medical information was kept private.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
BIDMC- Security Officer
Bowdoin Street Health Center
02.2018 - 01.2021
Global Data Transport Manager
XTechnology
01.2011 - 01.2017
Education
Medical Assisting Program -
PC Repair and Networking - undefined
High School Diploma - undefined
Skills
- CCC Referral Management Trained
- Proficient in
- Microsoft Office applications HAZMAT Trained
- Crisis Prevention Intervention Instructor Sensitive Data Transporter
- Respiratory Protection Trained Civil Processor
- Incident Report Writing Scheduling and Weekly Payroll
- Policy and Procedure Development
- Customer Satisfaction
- Referral Management
- Workflow Planning
- Managing Files and Records
- Routine Inspections
- Staff Meetings
- Managing Practice Operations
- Supply Ordering
- New Hire Training
- Clerical Support
- Inquiry Requests
- Creative Thinking
- Status Updates
- Corrective Actions
- Employee Performance Reviews
- Coaching and Mentoring
- Practice Management
- Human Resources Department Processes
- Employee Performance
- Biweekly Payroll Processing
- Competency Reviews
- Maintaining Clean Work Areas
- Direct Patient Care
- Establish Policies
- Train Employees
- HIPAA Guidelines
- Marketing
- Employee Operations
- Schedule Management
Accomplishments
- Certifications:
- FEMA Certified: IS-00100.HCb, IS-00200.HCa, IS-00700.a, IS-00907
Allocation Committee Member - BIDMC
My role as an Allocation Committee member I advise and help oversight the process by which BIDMC will select grantees and award funds of $19.3M for initiatives addressing the selected health priorities within many priority populations such as youth and adolescents, older adults, low resource individuals and families, LGBTQ, racially and ethnically diverse populations, and non-English speakers.
Languages
Spanish
Native or Bilingual
Timeline
Practice Administrator - Beth Israel Medical Center
02.2022 - Current
BSHC- Practice Coordinator - Bowdoin Street Health Center
04.2021 - 02.2022
Testing Site Practice Coordinator - Bowdoin Covid, Bowdoin Street Health Center
03.2021 - 10.2021
BIDMC- Security Officer - Bowdoin Street Health Center
02.2018 - 01.2021
Global Data Transport Manager - XTechnology
01.2011 - 01.2017
Owner - Camacho Companies, Constable Services
12.2007 - Current
Everest Institute - Medical Assisting Program,
Lincoln Technical Institute - PC Repair and Networking,
Chelsea High School - High School Diploma,
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