Jose Cambronero
HOUSTON,Texas
Summary
Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in ultra luxury car industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Service Advisor
POST OAK MOTORS
07.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Manager
MERCEDES BENZ OF HOUSTON GREENWAY
02.1999 - 04.2021
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed customer loyalty programs to increase customer satisfaction.
Education
High School Diploma -
MARIA INMACULADA
SAN CARLOS COSTA RICASkills
- Computer Skills
- Customer Service
- Customer Retention
- Quality Control
- Repairs Scheduling
- Service Recommendations
- Price Quoting
- Clerical Support
- Cost Estimation
- Service Estimates
- Records Maintenance
- Call Center Operations
- Performance Goals
- Team Collaboration
- Records Oversight
- Warranty Claims Process Management
- Product Training
Timeline
Service Advisor
POST OAK MOTORS
07.2021 - Current
Service Manager
MERCEDES BENZ OF HOUSTON GREENWAY
02.1999 - 04.2021
High School Diploma -
MARIA INMACULADA