Jose Campos
Mystic,CT
Summary
Dynamic professional with extensive experience in customer service and inventory management at Big Y. Proven ability to enhance shopping experiences through exceptional product knowledge and effective problem resolution. Skilled in cash handling and point of sale operations, consistently achieving high customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Service Clerk
Big Y
Mystic, CT
03.2021 - Current
- Provided assistance to customers with price checks and product inquiries.
- Lifted heavy items for customers, ensuring a positive shopping experience.
- Delivered exceptional customer service through commitment to product knowledge and performance.
- Maintained an organized work area to facilitate workflow.
- Resolved customer complaints promptly and courteously.
- Utilized knowledge of store layout to direct customers to desired items quickly.
Custodial Manager
Mystic Aquarium
Mystic, CT
06.2011 - 01.2021
- Monitored inventory levels of supplies and ordered additional items when necessary.
- Ordered supplies for the custodial department as needed, staying within budget constraints.
- Adhered to company policies regarding personnel matters including hiring, discipline, evaluations.
- Ensured compliance with safety regulations and implemented corrective measures when necessary.
- Trained staff on how to use appropriate equipment safely and effectively while following established procedures.
- Coordinated with outside contractors when specialized cleaning services were required.
- Provided direction and guidance to custodial staff on daily assignments and special projects.
- Developed effective cleaning schedules for each area of the facility, ensuring proper coverage at all times.
- Evaluated current processes for efficiency improvements within the custodial department.
- Conducted regular inspections of the premises to ensure cleanliness standards were being met.
- Worked closely with management teams from other departments to coordinate efforts between departments where applicable.
- Implemented new technologies or products into existing processes for improved efficiency or cost savings.
- Responded to emergency calls from customers concerning any issues related to cleanliness or maintenance needs of the facility.
- Created training materials and conducted orientation sessions for new custodial staff members.
- Supervised ongoing janitorial activities such as floor care, carpet cleaning, window washing and trash removal services.
- Verified each completed room against standard plans to maintain consistency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Security Supervisor
Mohegan Sun Casino And Resort
Montville, CT
07.1998 - 02.2011
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Monitored security operations to ensure compliance with established procedures and standards.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-1987
Skills
- Customer service and support
- Product knowledge and inventory management
- Point of sale operation
- Cash handling and store navigation
Languages
Spanish
Limited
Timeline
Service Clerk
Big Y
03.2021 - Current
Custodial Manager
Mystic Aquarium
06.2011 - 01.2021
Security Supervisor
Mohegan Sun Casino And Resort
07.1998 - 02.2011
High School Diploma -
Penn Foster Career School
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