Jose Campos
San Diego,United States
Summary
Motivated individual with experience in customer service . Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Fluent in English and Spanish . Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
37
37
years of professional experience
Work History
Goodwill Industries
Goodwill Of San Diego
San Diego, CA
03.2021 - 12.2025
- Composed descriptions of merchandise for posting to online storefronts, for Goodwill shopping site .
- Responsible for processing donations for online sale including, but not limited to: data entry, cell phone photography, stocking, picking, shipping and customer service.
IT Supervisor
Steelcase Inc
San Diego, CA / Tijuana B.C
01.2000 - 09.2020
- Oversaw IT department operations and training.
- Coordinated technical training and personal development classes for staff members.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Assist 500 users on their technological needs using Service Now tool to manage incidents and keep track of progress .
- Follow metrics for quantifiable measures used to track processes to evaluate performance levels of various areas within the company . Use of Excell and Service now .
Customer Service Representative
Hewlett Packard, HP
Tijuana, B.C
01.1989 - 02.1999
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 30 customers .
- Developed and updated databases to handle customer data.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Arts - Computer Systems
Universidad Autonoma Metropolitana
Mexico CityTimeline
Goodwill Industries
Goodwill Of San Diego
03.2021 - 12.2025
IT Supervisor
Steelcase Inc
01.2000 - 09.2020
Customer Service Representative
Hewlett Packard, HP
01.1989 - 02.1999
Bachelor of Arts - Computer Systems
Universidad Autonoma Metropolitana