Jose Campos Jr
Summary
Skilled management professional with extensive all-around sales and customer service experience. A dependable leader with a self-motivating mindset, a creative mind, and a drive for success. Passionate about providing the best quality service and exceeding company expectations.
Overview
23
23
years of professional experience
Work History
Executive Host
Paradise/Quechan Casino
09.2022 - Current
- Analyzed customer feedback data regularly to identify trends or areas needing improvement within the Executive Host department.
- Streamlined communication between hotel departments, optimizing efficiency in addressing guest needs.
- Boosted revenue with strategic upselling of hotel amenities and other services to VIP guests.
- Managed the allocation of VIP rooms and suites, ensuring optimal use of available inventory during peak periods.
- Enhanced guest satisfaction by providing personalized and attentive service to VIP clientele.
- Provided assistance in resolving escalated complaints or concerns from guests, demonstrating empathy and understanding to achieve a satisfactory resolution.
- Championed guest loyalty programs which increased return visits from satisfied customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout gambling experience.
- Coordinated exclusive events for VIP guests, ensuring memorable experiences and positive feedback.
- Enhancing the overall guest experience through exclusive casino offers, promos, and benefits.
- Established rapport with high-profile clients, fostering long-term relationships and repeat business.
- Worked along side multiple departments (Player's club, table games, restaurant, security, and Management) to provide an optimal working environment and enhance the client experience.
- Supported upper management in developing strategies for expanding business target markets, increase revenue, and improve the overall casino experience.
Customer Service/Customer Service Sales Agent Team Leader
Advance Call Center Technologies
05.2021 - 09.2022
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Assisted in billing issues, product/service sales, and service/product education.
- Managed a team of sales agents, consistently meeting or exceeding performance goals.
Sales Manager
E.D.G.E Creative Design and Publication
10.2015 - 04.2020
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends
- Planned and executed promotional events to increase business and sales revenues
- Identified techniques to enhance traffic through social media and marketing tactics
- Worked with over 50 clients
- Worked with clients and collected information to provide banner, business card, logos, and magazine advertisement service to create growth and exposure for local Yuma businesses
- Delivered magazines to preset locations every month, check-in with clients weekly for any new changes, and implemented creative suggestions to build exposure with innovative methods
Food Vendor-Sole Proprietor
Big Dogs Food & Catering Service
11.2012 - 09.2015
- Determined company atmosphere between employees and built a cohesive team environment with employees
- Created marketing/PR campaigns and cooperated with other project partners ( vendors) to develop new strategies based on client demands
- Prepped, cooked, and served food to clients
- Set up food stations and participated in cleaning and sanitation procedures daily
- Provided top quality customers service and built customer relationships
- Managed 4 employees and dealt with about 100 customers daily
Sales Representative
Telenet Marketing
08.2011 - 09.2012
- Utilized scripted sales telemarketing strategies to converse with customers reached by manual dialing and automatic systems
- Contacted private individuals or businesses by telephone to solicit newspaper sales across United States
- Responded to customer questions with knowledgeable responses
- Set up new accounts and listed personal, demographic and payment information including membership details and purchase advantages
- Broke down objections using friendly, persuasive strategies
- Managed over 60 customer calls per day
CSR Sales Professional
Advanced Call Center Technologies
11.2009 - 06.2011
- Provided Telemarketing function and exceeded sales goals, established customer relationships, and provided superior customer service quality to over 100 inbound clients daily
- Sold and provided services by third-party vendor (AT&T) of Home Phone, internet, T.V. (dish), and cell phone
- Provided assistance with customer bill through AT&T and provided assistance and problem-resolution with Dish, internet, home phone, and cell phone services, and handled informative sign ups
- Participated in training over 50 employees and assisted with on-the-floor support of new trainees
- Surpassed daily, weekly, and monthly sales objectives
- Met company requirement and quality assurance checklist
Sales and Marketing Manager
Wheels West Tire & Rim Shop
07.2007 - 10.2009
- Generated revenue by executing complete sales of rims and tire products
- Introduced multiple promotions and implemented sales strategies
- Engaged with customers and provided high-quality customer service, excellent communication, and problem-resolution tactics
- Built solid trusting relationships with merchandisers and third-party vendors
- Promoted car and wheel accessories and exceeded sales goals
CSR and Overnight Stock Leader
Walmart
10.2005 - 07.2007
- Department leader in overnight shift working within frozen foods and meat products
- Engaged shoppers with exceptional customer service and responded to customer concerns about products
- Managed store appearance, merchandising and displays, signage, decorations, and cleaning
- Managed cooler and freezer stocking and organization
- Received, unloaded and distributed incoming shipments of meat, poultry, pork, fish, and frozen products
- Worked closely with store managers to formulate and build product organization and promotional strategies
- Assisted other departments in stocking during heavy holiday rushes
Civilian Cook
MCAS Yuma
07.2004 - 09.2005
- Prepped, cooked, and served food and provided proper food presentations
- Managed kitchen and serving area appearance with proper sanitation and cleanliness
- Did inventory check and placed inventory orders
- Served over 200 military personnel daily
Part Sales Manager
AutoZone
03.2002 - 07.2004
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
BBA - Business Administration With Emphasis in Marketing
Northern Arizona University
Yuma, AZ05.2021
Associate of Arts - Business Administration And Management
Arizona Western College
Yuma, AZ05.2018
Skills
- Strategic planning and Team development
- Superb written and communication skills
- Customer Service and sales professional
- Marketing professional (traditional and digital)
- Computer proficiency (Excel, Microsoft Office, Microsoft Word, Power Point, Patron, QCR)
- Problem-resolution
- Type 75 wpm
- Integrity, Honesty, reliable, and ethical
- Interpersonal Skills
- Project management
- Bilingual (English/Spanish)
- Business Development
- Staff Management
- Sales expertise
- Telemarketing expertise
- Account management
- Product and service sales
- Time Management
- Interpersonal Communication
- Analytical and Critical Thinking
- Detail Oriented and Organized
References
Aracely Caro
- Customs and Border Protection - Supervisor
- (928) 446-2805 - alycaroe@gmail.com
Cesar Campos
- Google - Systems Engineer
- (928) 446-7277- CesarCampos0724@outlook.com
Rigoberto Frausto
- Quechan/Paradise Casino - Management (CSM)
- (928) 257-7610 - rigo.alazan@gmail.com
Elisabet Ruiz
- Edward Jones Investments - Service Specialist
- (623) 299-5320 - elisabet.ruiz@edwardjones.com
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Host
Paradise/Quechan Casino
09.2022 - Current
Customer Service/Customer Service Sales Agent Team Leader
Advance Call Center Technologies
05.2021 - 09.2022
Sales Manager
E.D.G.E Creative Design and Publication
10.2015 - 04.2020
Food Vendor-Sole Proprietor
Big Dogs Food & Catering Service
11.2012 - 09.2015
Sales Representative
Telenet Marketing
08.2011 - 09.2012
CSR Sales Professional
Advanced Call Center Technologies
11.2009 - 06.2011
Sales and Marketing Manager
Wheels West Tire & Rim Shop
07.2007 - 10.2009
CSR and Overnight Stock Leader
Walmart
10.2005 - 07.2007
Civilian Cook
MCAS Yuma
07.2004 - 09.2005
Part Sales Manager
AutoZone
03.2002 - 07.2004
BBA - Business Administration With Emphasis in Marketing
Northern Arizona University
Associate of Arts - Business Administration And Management
Arizona Western College
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