Jose Cancanon III
Summary
Accomplished Store Manager with a proven track record at Leeds West Groups Big O Tire, enhancing customer satisfaction and streamlining operations. Skilled in bilingual communication and adept at leading teams in high-pressure environments. Excelled in problem-solving and customer relations, significantly improving store performance and client loyalty. Showcasing a commitment to excellence and technical proficiency.
Overview
25
25
years of professional experience
Work History
Store Manager
Leeds West Groups Big O Tire
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Service Advisor
Spitzer Dodge
06.2017 - 12.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Store Manager
Tire Kingdom
11.2015 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Service Manager
Just Brakes
08.2007 - 10.2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Assistant Service Manager
South Motors BMW
06.2006 - 06.2007
- Handled certification of pre-owned BMW's
- Managed pre-delivery inspection PDI
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated with Used Car Manager for approval on all work conducted.
- Maintained above average work relationships.
Assistant Service Manager
Armstrong Toyota of Homestead
03.1999 - 06.2006
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05.1991
Skills
- Bilingual Spanish/English
- Reynolds and Reynolds Program
- ADP Program
- CDK Program
- C1/A4/A5
- ASE Certified 2012-2018
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
Timeline
Store Manager
Leeds West Groups Big O Tire
02.2022 - Current
Service Advisor
Spitzer Dodge
06.2017 - 12.2021
Store Manager
Tire Kingdom
11.2015 - 06.2017
Service Manager
Just Brakes
08.2007 - 10.2015
Assistant Service Manager
South Motors BMW
06.2006 - 06.2007
Assistant Service Manager
Armstrong Toyota of Homestead
03.1999 - 06.2006
High School Diploma -
Northglenn High School
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