José Capeles
Grand Rapids
Summary
Results-driven housing management professional with extensive experience in policy development and program implementation. Proficient in data analytics to enhance operational efficiency and inform decision-making, while fostering long-term sustainability across affordable housing initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Asset Management (Acting)
Grand Rapids Housing Commission
Grand Rapids
06.2025 - Current
- Provide executive-level oversight for agency-wide asset management operations across Public Housing, RAD, PBV, LIHTC, and mixed-finance affordable housing developments.
- Direct implementation of centralized maintenance planning and operational process improvements to strengthen efficiency, accountability, and consistency across the housing portfolio.
- Develop and monitor KPI-driven operational dashboards and performance management tools to support executive and Board-level decision-making.
- Collaborate with leadership teams to implement strategic initiatives tied to agency modernization, operational sustainability, and long-term portfolio preservation.
- Oversee portfolio performance metrics including occupancy rates, unit turnaround timelines, rent collections, inspection compliance, preventive maintenance completion, and work order response performance.
- Supported redevelopment and repositioning strategies for Section 18, RAD conversion, public housing preservation, and mixed-finance initiatives, enhancing the agency's housing portfolio.
- Monitored HUD compliance with occupancy, inspections, maintenance operations, and asset management practices, safeguarding adherence to federal housing program regulations.
- Represent the agency in local, state, and national affordable housing discussions, stakeholder partnerships, and industry leadership initiatives related to public housing operations and affordable housing preservation.
Policy and Program Planning and Implementation Manager
Grand Rapids Housing Commission
Grand Rapids
09.2023 - Current
- Create and lead implementation coordination for changes in policy, procedures, and new initiatives that promote and advance the Agency's mission.
- Oversee the Agency's strategic planning, assist with monitoring program compliance, and analyze policy.
- Serve as an extension to the Executive Director and executive team in program planning and implementation, directing professional and administrative staff to achieve strategic goals.
- Facilitated Commission's satisfactory ratings in HUD agency scoring systems, including PHAS and SEMAP, demonstrating compliance and program effectiveness.
Business Intelligence Analyst
Grand Rapids Housing Commission
Grand Rapids
04.2022 - 09.2023
- Led development of operational reporting and business intelligence tools supporting agency-wide decision-making, compliance monitoring, and strategic planning initiatives.
- Developed dashboards and analytical reporting frameworks utilizing housing program, occupancy, financial, inspection, and operational data across Public Housing, HCV, PBV, and affordable housing programs.
- Monitored agency performance metrics for occupancy, voucher utilization, leasing trends, rent collections, work order completion, inspections, and HUD compliance to inform strategic decision-making.
- Supported implementation and optimization of operational workflows and reporting systems to improve organizational efficiency, compliance tracking, and data accuracy.
- Collaborated with Asset Management, Leased Housing, Finance, Maintenance, and Resident Services teams to identify operational trends and reporting needs, driving process improvement initiatives.
Housing Choice Voucher Manager
Grand Rapids Housing Commission
Grand Rapids
05.2020 - 04.2022
- Managed a team of approximately 15 individuals and oversaw housing subsidies for over 3400 families in the Grand Rapids and Kent County area.
- Oversaw Housing Choice Voucher Program for Grand Rapids Housing Commission, ensuring compliance and effective service delivery.
- Leveraged metrics and data to guide team performance and achieve program objectives.
Contract Administrator
City of Grand Rapids
Grand Rapids
01.2017 - 05.2020
- Monitored 35 rental developments for the City of Grand Rapids, to ensure federal compliance (HOME, NSP and LIHTC) with tenant protections, rent and income limits and unit habitability.
- Reviewed and submitted proposals and recommend funding levels; conducted contract negotiations; prepared contract drafts and amendments before and after negotiations.
- Reviewed and approved agency financial requests, enforced contract provisions through directives, and recommended budget and contract changes to ensure compliance.
- Drafted and processed development agreements, mortgages, and promissory notes to secure City interests in federally funded real estate transactions.
- Administered grant programs, monitored projects for compliance with grant terms, and prepared reports to document project status.
Education
Master of Public Administration - MPA - Policy Analysis, Advocacy, and Evaluation
Grand Valley State University
Grand Rapids, MI01-2023
Bachelor of Science - BS - Criminal Justice
Grand Valley State University
Allendale, MI12-2014
Skills
Certification
- Executive Director Education Program - PHA Leadership - PHADA
- Certified Manager of Voucher Operations (CMVO)
- HCV and Public Housing Rent Calculation Specialist
- Certified Specialist of Inspection - Housing Quality Standards (CSI) - NSPIRE
- Certified Specialist of Occupancy - Housing Choice Voucher (CSOHCV)
- Developing and Managing Project Based Vouchers Specialist
Accomplishments
- Citation for Academic Excellence in Degree Program - 2023
Timeline
Director of Asset Management (Acting)
Grand Rapids Housing Commission
06.2025 - Current
Policy and Program Planning and Implementation Manager
Grand Rapids Housing Commission
09.2023 - Current
Business Intelligence Analyst
Grand Rapids Housing Commission
04.2022 - 09.2023
Housing Choice Voucher Manager
Grand Rapids Housing Commission
05.2020 - 04.2022
Contract Administrator
City of Grand Rapids
01.2017 - 05.2020
Master of Public Administration - MPA - Policy Analysis, Advocacy, and Evaluation
Grand Valley State University
Bachelor of Science - BS - Criminal Justice
Grand Valley State University