Jose Carbonell
Falls Church,VA
Summary
Achieved over 20% sales growth at Dojindo Molecular Technologies through CRM system innovations and administration, demonstrating exceptional self-teaching and data management skills. Developed proficiency in B2B negotiation and sales pipeline management at UniFirst, showcasing excellent interpersonal abilities and efficiency.
Overview
5
5
years of professional experience
Work History
Outside Sales Representative
UniFirst
11.2023 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through phone and in-person cold-calls, presenting product offerings tailored to their needs.
- Managed a client base of >2000 accounts, utilizing CRM to prioritize customer interactions and maximize efficiency.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Sales Representative & Product Support
Dojindo Molecular Technologies, Inc.
02.2021 - 02.2023
- Assumed Salesforce administrator role in absence of experienced staff. Fully self-taught
- Innovated CRM reforms, developing infrastructure for account management and customer support.
- CRM initiatives: Process automation via Lightning, support case monitoring, WooCommerce/Shopify integration, grouping university prospects by lab, etc.
- Increased total sales by >20% and focused product sales by >30% within 2 years within a sales team of 3.
- WordPress SEO Optimization.
- Wrote and recorded >1GB of instruction materials.
Restaurant Server
Attman's Delicatessen
12.2018 - 03.2020
- Managed formal and informal customer relationships.
- Successful dispute resolution
- Oversaw as many as 12 tables at one time, attending to 20-70 customers daily
Education
Bachelor of Science - Biology
McGill University
Montreal QC05.2019
Skills
- Salesforce expertise
- Long-term CRM strategy
- Customer data analytics
- Continuous process improvement
- Conscientious towards user acceptance
- Negotiation and persuasion
Qualifications
- Salesforce customer data management via Data Loader - 2 years
- Salesforce flows for data management, email automation, etc. - 1 year
- B2B Sales- 2.5 years
- CRM software experience from both admin and end user perspectives
- Persuasive communication
- Persistent and infectious positivity
- Open to working on-premise, hybrid, or remote work schedules
- Zealous and rapid skill acquisition
Timeline
Outside Sales Representative
UniFirst
11.2023 - Current
Sales Representative & Product Support
Dojindo Molecular Technologies, Inc.
02.2021 - 02.2023
Restaurant Server
Attman's Delicatessen
12.2018 - 03.2020
Bachelor of Science - Biology
McGill University