Jose Carielo
Laredo,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Operations Manager/Logistics Coordinator
M&J Trucking Inc.
08.2021 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Assisted in recruiting, hiring and training of team members.
Account Manager
Usa Truck Inc
04.2020 - 08.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
911 Dispatcher
Laredo Police Department
03.2019 - 04.2020
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
Operations Manager, Customer Experience
M&J Carriers
09.2016 - 03.2019
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled and attended meetings with clients and prospective clients as requested.
Trucking Dispatcher
Danny Herman Trucking Inc.
09.2003 - 09.2016
- Enhanced route efficiency by analyzing and optimizing trucking schedules and routes.
- Streamlined communication between drivers, customers, and management to ensure timely deliveries.
- Reduced operational costs through effective resource allocation and load planning.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Provided training and guidance to new dispatchers.
- Worked closely with customers to effectively resolve issues and complaints.
Education
GED -
Laredo Community College
Laredo, TX02.2003
Skills
- Organizational Management
- Customer Retention
- Inventory Management
- Customer Service
- Program Administration
- Logistics Oversight
- Data Analysis
- Operations Oversight
- Strategic Planning
- Data Management
Languages
Spanish
Full Professional
Timeline
Operations Manager/Logistics Coordinator
M&J Trucking Inc.
08.2021 - Current
Account Manager
Usa Truck Inc
04.2020 - 08.2021
911 Dispatcher
Laredo Police Department
03.2019 - 04.2020
Operations Manager, Customer Experience
M&J Carriers
09.2016 - 03.2019
Trucking Dispatcher
Danny Herman Trucking Inc.
09.2003 - 09.2016
GED -
Laredo Community College