Jose Cartagena
Merritt Island,FL
Summary
Dynamic Owner/Operator at AA Maintenance and Repairs, Inc, adept at enhancing operational efficiency and cultivating client relationships. Proven expertise in sales negotiation and finance management, achieving significant cost reductions while fostering employee loyalty. Successfully led projects from inception to completion, ensuring quality and safety standards were met.
Overview
25
25
years of professional experience
Work History
Project Manager
AA Maintenance and Repairs, Inc
04.2000 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
Owner/Operator
AA Maintenance and Repairs, Inc
01.2017 - Current
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Diploma -
Colonial High Schook
Orlando, FLSkills
- Sales negotiation
- Mechanical recoveries
- Marketing strategy development
- Cost management
- Relationship management
- Performance analysis
- Recruiting and hiring
- Finance management
- Client relationship management
- Operations oversight
- Business planning
- Personnel management
- Negotiation
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
AA Maintenance and Repairs, Inc
01.2017 - Current
Project Manager
AA Maintenance and Repairs, Inc
04.2000 - Current
Diploma -
Colonial High Schook
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