Jose Cartagena
Philadelphia,Pennsylvania
Summary
Dynamic and results-driven professional with a friendly, positive attitude, experienced at Walmart as an Assistant Manager. Proven track record in enhancing customer satisfaction and driving sales growth through effective teamwork and problem-solving. Skilled in inventory management and staff training, fostering a collaborative environment that boosts employee morale and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery
Giant Food Stores
315 Old York Road Willow Grove
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Drive 10 to 12 foot box trucks, ZERO ACCIDENTS.
- Worked effectively in fast-paced environments.
- Showcased quick learning abilities and flexibility in various situations.
- Assisted with day-to-day operations,
- working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Assistant Manager
Walmart
Philadelphia, PA
04.2011 - 01.2023
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management through accurate stock counts and replenishment.
- Managing overnight total store with 62 associates.
- Managing Day time 200 associates
- Monitored performance metrics to identify areas for operational improvement.
- Led staff meetings to communicate objectives and align team goals effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Trained new employees on company policies and customer service
Education
High School Diploma -
Kensington High
2051 E Cumberland Street Philadelphia Pa 06.2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Training is my strong suit
Accomplishments
On 2017 I was #1 in the market for training team in all the unload process. Corporate had visited the store to see my unload process, and was very satisfied. on 2018 I was promoted to an assistant manager, for hard line, in a different location. Their sales was down -45% on the 2nd month sales went up to 125%. The reason for that was Teamwork. Checking for
. Upcoming MOD
. Cearance
. Strong Features
. Planning with the team
. Price Correctly
. CONTROL Shrinkage
. Claim Process
. CROSS Merchandising
On 2020 My Comp sales went up 16.6% within week 1 of February.
I was promoted to coach manager for overnight to a different location. And made progress, retrain a team of 63 associates.
. Sales increase
. Process being followed
.
Certification
Front Line Leadership Credentialing program
.Partnership with HACC, Central Pennsylvania Community College, Harrisburg University, and Shippensburg University.
.
Timeline
Delivery
Giant Food Stores
07.2023 - Current
Assistant Manager
Walmart
04.2011 - 01.2023
High School Diploma -
Kensington High