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Jose Caruci
Hanover Park,IL
Summary
Excellent service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
8
8
years of professional experience
Work History
Dispatcher
Superior Ambulance
Elmhurst, IL
09.2024 - Current
- Coordinated emergency response efforts to ensure timely dispatch of Medicar vans.
- Developed and maintained accurate logs of calls, incidents, and service requests for operational efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatch Lead
American Medical Response
Miami, FL
09.2021 - 04.2024
- Greet customers over the phone with an inviting and friendly demeanor and assist them with scheduling transportation.
- Dispatch units to respond to the appropriate calls within the ETA provided to the customer.
- Lead the team and make sure everyone is doing their job correctly to ensure the operation flows smoothly.
Shopper
Amazon
Miami, FL
05.2020 - 08.2021
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Server
Bill Hansen Catering
Miami, FL
10.2018 - 03.2020
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Education
CCC - Audio Technology
Miami Dade College
Miami, FL04-2022
High School Diploma - undefined
John A Ferguson
Miami, FL06-2017
Skills
- Physical stamina
- Customer Service
- Food safety and sanitation
- Friendly, positive attitude
- Active listening
- Organizational skills
- Good at multitasking
- Data entry
- Decision-making
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Dispatcher
Superior Ambulance
09.2024 - Current
Dispatch Lead
American Medical Response
09.2021 - 04.2024
Shopper
Amazon
05.2020 - 08.2021
Server
Bill Hansen Catering
10.2018 - 03.2020
High School Diploma - undefined
John A Ferguson
CCC - Audio Technology
Miami Dade College