Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Casas

Miami

Summary

Dynamic General Manager with a proven track record at Phula, excelling in sales management and vendor negotiation. Adept at financial oversight and regulatory compliance, I fostered strategic client relationships, driving significant revenue growth. My commitment to exceptional customer service and market analysis has consistently enhanced brand identity and community engagement. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager / Owner

Phula
Coral Gables
03.2018 - Current
  • Managed sales presentations to promote product and brand benefits.
  • Set pricing structures according to market analytics and emerging trends.
  • Conducted performance reviews for employees on a regular basis.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Ensured compliance with local, state, and federal regulations.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Maintained relationships with existing clients by providing superior customer service.
  • Oversaw budgeting and financial management.
  • Reviewed legal documents related to business operations.
  • Provided direction and guidance to employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed policies and procedures for the organization.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Identified new opportunities for growth, expansion, and diversification.
  • Formed and sustained strategic relationships with clients.

Access Educator

Miami Dade College - Wolfson Campus
Miami
11.2017 - 12.2018
  • Designed curriculum, lesson plans and instructional materials for classroom teaching.
  • Prepared and graded subject tests for students.
  • Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
  • Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
  • Enforced rules for behavior and procedures for maintaining order among students.
  • Encouraged critical thinking skills among students through problem-solving activities.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Created strategies to meet needs of mentally and physically disabled students.
  • Attended professional development workshops and seminars to stay abreast of new trends in education.
  • Led students through safety procedures for active shooter and fire drills.
  • Communicated with parents and guardians about student daily activities, behaviors and related issues.
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.

General Manager

Boss Burger & Brew
Miami Gardens
06.2016 - 07.2017
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created incentive programs to motivate staff members to exceed expectations in their roles.
  • Designed sales and service strategies to improve revenue and retention.
  • Provided guidance regarding strategic decisions impacting long-term plans or objectives of the organization.
  • Guided management and supervisory staff to promote smooth operations.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Structured HR consulting services to support clients during organizational developments and changes.

FOH Server / Service Bar / BOH Line Cook

Gigi
Miami
09.2009 - 05.2015
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed complaints to kitchen staff and served replacement items.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.
  • Assisted in training new servers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Prepared checks, itemizing total meal costs and taxes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Kept detailed records of food waste generated during shift to be used in calculating food costs at end of month.
  • Cooked multiple orders simultaneously during busy periods.
  • Followed health safety guidelines for food preparation and service.
  • Checked temperatures of freezers and refrigerators regularly throughout shift to ensure safe storage conditions.
  • Conducted regular maintenance on kitchen equipment such as deep fryers or stoves.
  • Operated ovens, grills, fryers, steamers, broilers and other kitchen equipment according to standard procedures.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Communicated effectively with waitstaff regarding customer orders placed by guests.
  • Took initiative in suggesting ideas for menu improvements or cost savings measures.
  • Monitored inventory levels of supplies needed for daily operations in the kitchen line cook station.

Education

Associate of Arts - Communications

Lake Sumter State College
Leesburg, FL
08-2008

High School Diploma -

Hialeah High
Hialeah, FL
06-2004

Skills

  • Sales management
  • Financial management
  • Regulatory compliance
  • Vendor negotiation
  • Customer service
  • Market analysis

Certification

  • State of Florida Food Safety Certified
  • Certified CPR
  • Certified First Aid

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

General Manager / Owner

Phula
03.2018 - Current

Access Educator

Miami Dade College - Wolfson Campus
11.2017 - 12.2018

General Manager

Boss Burger & Brew
06.2016 - 07.2017

FOH Server / Service Bar / BOH Line Cook

Gigi
09.2009 - 05.2015

Associate of Arts - Communications

Lake Sumter State College

High School Diploma -

Hialeah High

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Jose Casas