Jose Casiano
Jacksonville
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
Work History
Pest Technician
Massey Services Pest Prevention
10.2024 - Current
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied chemical solutions on building surfaces to eliminate pests.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
Property Manager
Sandlian Management
12.2021 - 06.2024
- Maintain supported computer/ camera /network
- Resolved customer inquiries and issues in a timely and professional manner.
- Efficiently handled high volumes of incoming calls and emails. Maintained positive relationships with customers through effective communication.
- Maintained Average occupancy of 96%, Peak 99.2% , Average off peak 95%
- Provided product recommendations and information to customers.
- Managed customer accounts and updated information as needed.
- Utilized CRM software to track customer interactions and feedback.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Process Assistant
Amazon Fulfillment
03.2017 - 12.2021
- Coordinated inbound and outbound logistics processes, including receiving, picking, packing, and shipping, to ensure timely and accurate order fulfillment.
- Managed inventory levels and conducted cycle counts to maintain stock accuracy and prevent stockouts, minimizing disruption to operations.
- Assisted in training new warehouse associates on standard operating procedures (SOPs), safety protocols, and equipment operation, contributing to a knowledgeable and efficient workforce.
- Collaborated with cross-functional teams, including logistics, transportation, and customer service, to address operational challenges and drive continuous improvement initiatives.
- Participated in daily stand-up meetings to discuss production goals, performance metrics, and safety procedures, fostering a culture of accountability and teamwork.
- Maintained a clean and organized work environment, adhering to 5S principles and safety guidelines to ensure a safe and efficient workplace.
- Communicate with team members and supervisors to prioritize tasks and resolve issues.
- Update inventory records and enter data into warehouse management systems (WMS)
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
Mail Carrier
USPS
03.2013 - 06.2016
- Handled customer inquiries and complaints in a professional and timely manner.
- Resolved customer issues efficiently to ensure customer satisfaction.
- Assisted customers with product information and order processing.
- Maintained delivery records and handled customer inquiries and complaints.
- Sorted, processed, and delivered incoming and outgoing mail. Operated mail processing equipment and distributed mail accurately and efficiently
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
High School Diploma -
South High Community
01.2010
Skills
- Experienced with Microsoft Office applications
- Data analysis in Excel
- Network issue resolution
- Pallet jack operation
- Extensive cleaning background
- Food preparation expertise
- Assembly line proficiency
- Property oversight
- Experience with Yardi systems
- Inventory control expertise
- Cooking Food Preparation
- Preventive measures
- Pest inspection
- Safety procedures
- Reporting and documentation
- Chemical handling
Languages
English: intermediate
Spanish: native
Timeline
Pest Technician
Massey Services Pest Prevention
10.2024 - Current
Property Manager
Sandlian Management
12.2021 - 06.2024
Process Assistant
Amazon Fulfillment
03.2017 - 12.2021
Mail Carrier
USPS
03.2013 - 06.2016
High School Diploma -
South High Community
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