Jose Castaneda
Goodyear,Arizona
Summary
Customer service professional with extensive experience in service delivery and a proven ability to multitask effectively. Experienced in building and maintaining professional relationships to drive business results and increase profitability. Committed to prioritizing customer satisfaction by consistently providing exceptional service and support. Proficient in utilizing customer service best practices and exploring different solutions to address customer needs. Thrives in a team-driven environment, known for excellent customer relations and a welcoming attitude. Highly effective in diffusing volatile passenger situations, with a strong focus on safety and service. Demonstrates a commitment to delivering best-in-class customer service and top-notch friendliness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trainer & Associate Safety Committee Member
Amazon Sort Center
08.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Organized monthly Safety Committee meetings, ensuring ongoing review of company-wide safety initiatives.
Caregiver
Good Neighbor Support Service
02.2016 - Current
- Fostered an atmosphere of trust and respect through positive interactions with all individuals involved in the care process
- Utilized problem solving techniques to resolve challenging situations in a timely manner
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Established personal relationships with clients to maintain patient comfort and care
- Provided clients with communication assistance, typing correspondence and obtaining information for them
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Auto Claims Adjuster
Progressive Insurance
05.2023 - 08.2024
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Maintained high levels of customer trust by ensuring all claims were processed within promised timeframes.
Sale Associate and Social Media Coordinator
Pottery Barn
03.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service Representative
Farmers Insurance
04.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Supervisor/Human Resources
Good Neighbor Support Services
12.2020 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Preschool Sub Aide
Litchfield Elementary School District
09.2017 - 11.2019
- Identified signs of emotional and developmental problems in children and brought them to parents' and guardians' attention
- Maintained accurate records of client progress and interactions, including daily logs and case notes
- Performed general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
- Encouraged parents and caregivers to take an active role in their child's education by attending school meetings or participating in extracurricular activities
- Instructed children in age-appropriate games and activities
- Conducted home visits regularly to assess family dynamics, safety conditions, resources available for parents and children
- Communicated any observed or suspected abuse of a child to a supervisor immediately
- Demonstrated excellent interpersonal skills while providing support and encouragement to families
Packer
Macy's Warehouse
11.2014 - 01.2015
- Troubleshot problems related to order fulfillment or packaging issues promptly
- Reported any damages or discrepancies of incoming goods immediately upon receipt
- Carefully inspected each package before shipment to ensure quality control standards were met
- Reviewed work orders and shipping documents to verify correct information
- Ensured all packages met company standards for weight, size, and dimensions prior to shipment
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized work environment, promoting safety and productivity.
Receiver
Amazon Distribution Center
01.2011 - 01.2012
- Ensured accurate record keeping of all items received and shipped out
- Recorded shipment data for reporting, accounting, and recordkeeping purposes
- Responded promptly to requests from management regarding shipping information or order status updates
- Received shipments from various carriers, verifying piece counts with supporting documentation
- Updated and maintained accurate inventory records
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ04.2016
Communications -
Estrella Mountain Community College
Avondale, AZ03.2015
High School Diploma -
Agua Fria High School
Avondale, AZ05.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Customer satisfaction measurement
- Dispute Resolution
- Escalation management
- Conflict Resolution
- Product Knowledge
- Customer Relationship Management (CRM)
- Public Speaking
- Creative Problem-Solving
Certification
- State of Arizona Department of Public Safety - Level One Fingerprint Clearance Card, 2019C09489
- National CPR Foundation - CPR/AED/First Aid Certification, 3157DD8
Professionalskillset
- Safety Training & Compliance
- Claims Management
- Customer Relationship Management
- Process Optimization
- Training & Development
- Strategic Planning & Execution
- Team Leadership & Supervision
- Regulatory Adherence
- Customer Service & Support
- Claims Handling & Adjustment
- Sales & Merchandising
- Team Training & Development
- Communication & Interpersonal Skills
Timeline
Trainer & Associate Safety Committee Member
Amazon Sort Center
08.2023 - Current
Auto Claims Adjuster
Progressive Insurance
05.2023 - 08.2024
Sale Associate and Social Media Coordinator
Pottery Barn
03.2023 - 11.2023
Customer Service Representative
Farmers Insurance
04.2022 - 03.2023
Supervisor/Human Resources
Good Neighbor Support Services
12.2020 - 03.2022
Preschool Sub Aide
Litchfield Elementary School District
09.2017 - 11.2019
Caregiver
Good Neighbor Support Service
02.2016 - Current
Packer
Macy's Warehouse
11.2014 - 01.2015
Receiver
Amazon Distribution Center
01.2011 - 01.2012
Bachelor of Arts - Communications
Arizona State University
Communications -
Estrella Mountain Community College
High School Diploma -
Agua Fria High School