Jose Castellano
Brooklyn,NY
Summary
Resourceful, innovative, and customer-oriented leader with 6+ years of experience in customer service management, administrative coordination, and sales initiatives. Proven track record driving team performance, operational efficiency, and customer satisfaction. Strong communicator, collaborator who leads diverse teams to deliver quantifiable business value.
Overview
7
7
years of professional experience
Work History
Business Associate
CARMAX AUTO SUPERSTORES
01.2021 - 09.2023
- Delivered superior customer service by meticulously assisting clients with in-depth inquiries, facilitating vehicle purchases, and providing comprehensive vehicle information, enhancing the buying experience and fostering customer loyalty
- Managed administrative duties, including the meticulous processing of paperwork, scheduling of appointments, and inventory management, ensuring operational excellence and adherence to company protocols
- Collaborated effectively with team members to surpass sales targets and guarantee unparalleled customer satisfaction
- Leveraged exceptional communication skills to providing timely and effective solutions address and resolve customer concerns.
Pick-Up Department
AMAZON WAREHOUSE
07.2018 - 12.2020
- Managed high-volume incoming and outgoing package delivery, ensuring accuracy and efficiency and productivity and customer service levels
- Provided exemplary customer assistance with package retrieval, promptly addressing any issues or concerns, reinforcing the company's reputation for outstanding customer support and problem resolution
- Maintained cleaning and organizing of workspace, strictly adhering to safety protocols and company standards, which contributed to a safe and efficient working environment for all employees
- Led team initiatives aimed at streamlining processes and boosting departmental efficiency, leading to significant improvements in workflow and overall department performance.
Manager
POLLO BRAVO PERUVIAN CUISINE
02.2017 - 06.2018
- Managed daily operations including staff scheduling, inventory management, and customer service, leading to optimized operational efficiency and significantly enhanced customer satisfaction
- Provided leadership and robust support to team members, fostering an environment of high productivity and morale, which translated into improved service delivery and team cohesion
- Efficiently handled customer inquiries, feedback, and complaints, ensuring swift resolution of issues and maintaining the brand's commitment to customer satisfaction and loyalty
- Implemented innovative strategies to enhance efficiency and optimize workflow, resulting in a substantial decrease in food waste, and an increase in customer satisfaction.
Education
BBA - Marketing
Pace University
New York, NY05.2026
Associate of Arts in Business Administration -
Lone Star College
Houston, TX06.2023
High School Diploma -
Seven Lakes High School
Katy, TX05.2018
Skills
- Customer Service
- Team Leadership
- Cross-Functional Team Collaboration
- Process Optimization
- Data Entry and CRM Systems
- Inventory Management Systems
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Business Associate
CARMAX AUTO SUPERSTORES
01.2021 - 09.2023
Pick-Up Department
AMAZON WAREHOUSE
07.2018 - 12.2020
Manager
POLLO BRAVO PERUVIAN CUISINE
02.2017 - 06.2018
BBA - Marketing
Pace University
Associate of Arts in Business Administration -
Lone Star College
High School Diploma -
Seven Lakes High School