Jose Castellanos
Tampa,FL
Summary
Friendly guest service professional offering 10 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty . No proven success in two rows with training in restaurant industry's.
Overview
13
13
years of professional experience
Work History
Guest Experience Manager
CAVA
09.2022 - Current
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enforced policies and procedures to increase efficiency.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Owner
Gios Italian Resturant
08.2017 - 02.2021
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 7 employees.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Recruited, hired, and trained talented staff to fill vacancies.
Assistant Store Manager
Acapulco Mexican Grocery
06.2010 - 09.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.2010
Skills
- Team Member Development
- Guest Communication
- Customer Service
- Time Management
- Cash Handling
- Team Supervision
- Teamwork and Collaboration
- Problem-Solving Skills
Timeline
Guest Experience Manager
CAVA
09.2022 - Current
Restaurant Owner
Gios Italian Resturant
08.2017 - 02.2021
Assistant Store Manager
Acapulco Mexican Grocery
06.2010 - 09.2017
High School Diploma -
Thomas Jefferson High School