Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Castillo

IT Business Consultant
Phoenix,AZ

Summary

JOSE OBJECTIVE To obtain employment within an innovative computer information technology environment in an effort to further my career and leverage experience in a high touch customer service setting. Determined IT Business Consultant with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Successful Azure, Site, Mobile business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

IT Business Consultant

Banner Health
05.2018 - Current
  • Creating relationships with Product Owners, Stakeholders, and other Business Analyst to help as needed.
  • Product Development, CI/CD Pipelines and processes.
  • Responsible for gathering requirements between stakeholders
  • Creating stories with the information gathered to create the look and feel of the website the stakeholder is envisioning
  • Constant communication between teams to meet project deadlines
  • Troubleshooting/ Training errors with stakeholders in Sitecore, Azure and Mobile to make sure they are empowered with the knowledge needed
  • Communication between Developers, QA, and Architect teams to ensure we are gathering sufficient information to build the stakeholders website.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated situations and delivered targeted solutions using various tools and resources.

Case Management Assistant

Honor Health
03.2017 - 12.2019
  • Responsible for sending out referrals out to Skilled Nursing Facilities (SNF), Home Health Agencies (HH) or Acute Rehabs and can staff the patient for discharge
  • Following up on computer using the following programs: EPIC, Curaspan and emails
  • Taking phone calls from facilities with questions and answering them accordingly
  • Creating packets for the discharge companies transporting the patient to the facility that accepted the patient
  • Efficiently communicating with the Case Managers and Social Workers to make sure all documents are up to date and loaded to patients After Visit Summary (AVS)
  • Delivering medical equipment to patient rooms when needed and authorized by insurance based on need
  • Scheduling patients for their biopsies
  • Workings directly under the doctors to make sure patients are taken care of correctly and efficiently
  • Working under pressure to obtain authorization from insurance companies and orders from the doctor’s office for the patient’s procedures
  • Transport patients from MRI room to the assigned floor where the patient should be
  • Assisting the MRI technicians to lift patients into MRI room.
  • Attended regularly scheduled case management and staff meetings.
  • Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.

Biometrics Technician/Clerk

PAE
07.2013 - 07.2016
  • Verifying photo ID’s, passports, or any other legal documentation
  • Uses manual and/or electronic Biometrics processes for 6 or more applicants per hour
  • Proofs and checks own work for accuracy and completeness
  • Continually maintains a fingerprint reject rate of 2% or below
  • Demonstrates familiarity with terminology of work environment, knowledge, and understanding of USCIS basic immigration paperwork and procedures.
  • Completed quality biometrics processing, capturing electronic fingerprints, photographs and signatures within established program-wide processing times.
  • Held and grasped applicant's hands to obtain quality fingerprints.

Barista

Starbucks
09.2008 - 07.2013
  • Act with integrity and knowledge that promote the culture, values, and mission of Starbucks
  • Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set positive examples for shift team
  • Communicates with manager and team effectively
  • Delivers excellent customer service to all customers and responds quickly to customer needs
  • Follows company policies and procedures including those for cash handling and security
  • Provides quality beverages and food products consistently for all customers according to company standards.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

Master of Science - Cybersecurity

Grand Canyon University
06.2021 - 05.2022

B.S - Computer Information Technology

Northern Arizona University
09.2016 - 05.2018

A.A.S - General Studies

Phoenix College
05.2014 - 05.2016

Skills

Personal Skillsundefined

Timeline

Master of Science - Cybersecurity

Grand Canyon University
06.2021 - 05.2022

IT Business Consultant

Banner Health
05.2018 - Current

Case Management Assistant

Honor Health
03.2017 - 12.2019

B.S - Computer Information Technology

Northern Arizona University
09.2016 - 05.2018

A.A.S - General Studies

Phoenix College
05.2014 - 05.2016

Biometrics Technician/Clerk

PAE
07.2013 - 07.2016

Barista

Starbucks
09.2008 - 07.2013

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Jose CastilloIT Business Consultant