Jose Castillo
Roscoe,IL
Summary
Dynamic leader with proven expertise in operations management and strategic planning, honed at Tonys and Sons Auto Shop Inc. and UPS. Excelled in staff management and process improvement, boosting customer satisfaction and efficiency. Skilled in fostering teamwork and collaboration, with a knack for problem-solving and decision-making. Achieved significant cost reductions through effective negotiation and process optimization. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Owner
Tonys and Sons Auto Shop Inc.
03.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Trained and motivated employees to perform daily business functions.
Supervisor
UPS
10.2017 - 03.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Sandwich Artist
SUBWAY®Restaurants
03.2016 - 09.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Education
High School Diploma -
Hononegah High School
Rockton, IL05-2017
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Processes and procedures
- Operations Management
- Project Management
- Process Monitoring and Improvement
- Process Improvement
- Schedule development
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Multitasking
- Attention to Detail
- Excellent Communication
- Decision-Making
- Effective Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balancePaid time offHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work weekFlexible work hoursTimeline
Owner
Tonys and Sons Auto Shop Inc.
03.2021 - Current
Supervisor
UPS
10.2017 - 03.2021
Sandwich Artist
SUBWAY®Restaurants
03.2016 - 09.2017
High School Diploma -
Hononegah High School
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