Summary
Overview
Work History
Education
Skills
Certification
References
Other Roles
Timeline
Generic

Jose Castillo

Newark,NJ

Summary

Detail-oriented professional with extensive experience in healthcare data entry, customer service, and warehouse operations. Proven track record in entering hospital claims and effectively communicating with insurance providers to ensure timely reimbursements. Strong multitasking and time management skills enhance ability to deliver exceptional customer experiences. Committed to maintaining high standards of accuracy and reliability in all tasks.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Vitamin Lead Mixer

VITAQUEST
Caldwell, NJ
02.2020 - Current
  • Set up control rooms with appropriate acoustics for mixing projects.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained logs of all mixes produced during shift.
  • Ensured that the proper amounts of materials were added at correct times during mixing processes.
  • Inspected equipment for safety hazards prior to use.
  • Monitored the flow of materials into hoppers, adjusted speed and feed rate of conveyors, weighed ingredients, and monitored gauges.
  • Followed all safety regulations when operating machinery.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.

Lead Welder

Echod Graphics
Newark, NJ
09.2018 - 02.2020
  • Trained new employees in the use of welding equipment and techniques according to company policies.
  • Maintained a safe work environment by adhering to safety protocols and regulations.
  • Developed welding plans and procedures for production processes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed a workflow process for the graphic design team to follow.

Customer Service Representative

A one merchandise
North Arlington, NJ
02.2017 - 09.2018
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Conducted regular follow-up calls with customers after resolving their issues.

Data Entry Clerk - Hospital Claims

WOS // Horizon Blue Cross Blue Shield of NJ
Newark, NJ
03.2013 - 02.2016
  • Entered high volumes of hospital claim data into healthcare systems with speed and accuracy.
  • Recognized as a top 10 performer for productivity and accuracy.
  • Collaborated with team leads to improve workflow and data quality.
  • Assisted in improving typing skills across the team.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Verified accuracy and completeness of data entry into the database system.
  • Maintained confidentiality of sensitive information.
  • Checked source documents against entered data to ensure accuracy.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Created spreadsheets to track data entries.

Receiver / Warehouse Associate/Senior Customer Service Representative

Lowe’s
Union, NJ
01.2009 - 03.2013
  • Managed inventory restock and unpacked shipments to ensure timely availability of products.
  • Ensured that all safety protocols were followed at all times while working in the warehouse environment.
  • Updated daily logs with received and shipped items information as well as any discrepancies noted.
  • Operated material handling equipment to assist customers and improve service efficiency.
  • Conducted regular cycle counts, ensuring accuracy in inventory levels.
  • Processed vendor returns while maintaining precise records of all returned items.
  • Organized goods according to established procedures for efficient order fulfillment.

Education

New Media Technology

Essex County College
Newark, NJ
01.2010

Advertising Design

North 13th Street School
Newark, NJ
01.2007

Skills

  • Medical claims processing
  • Insurance verification
  • Data entry accuracy
  • Customer service communication
  • Problem solving
  • Computer systems
  • Microsoft Office healthcare systems
  • Mixing processes
  • Control room setup
  • Material inspection
  • Inventory management
  • Safety regulations
  • Customer service
  • Data accuracy
  • Budgeting and scheduling
  • Bilingual English Spanish

Certification

  • Data Entry Certification - Issued November 2013
  • Cicerone Beer Server (from Total Wine & More) (optional, remove if not relevant)

References

Available upon request.

Other Roles

  • Welder - Echod Graphics
  • Order Picker - A One Merchandise
  • Merchandiser - Total Wine & More
  • Warehouse Associate - Grant Electric
  • Note: Details available upon request. Roles demonstrate adaptability, physical stamina, and team support.

Timeline

Vitamin Lead Mixer

VITAQUEST
02.2020 - Current

Lead Welder

Echod Graphics
09.2018 - 02.2020

Customer Service Representative

A one merchandise
02.2017 - 09.2018

Data Entry Clerk - Hospital Claims

WOS // Horizon Blue Cross Blue Shield of NJ
03.2013 - 02.2016

Receiver / Warehouse Associate/Senior Customer Service Representative

Lowe’s
01.2009 - 03.2013

New Media Technology

Essex County College

Advertising Design

North 13th Street School

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