Jose Castillo
Bellflower,CA
Summary
Dynamic professional with a proven track record in customer service and technical support, including expertise in hardware and software troubleshooting. Excelled at AT&T Mobility by building strong customer relationships and enhancing satisfaction. Fluent in Spanish, adept at call handling, and committed to achieving company goals through superior service and technical knowledge.
Overview
9
9
years of professional experience
Work History
Sales Associate
Puente Hills Subaru
03.2023 - 11.2023
- Engaged with customers to build rapport and loyalty.
- Responded to customer requests for products, services, and company information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Representative
AT&T Mobility
10.2014 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved issues for store employees within US and Puerto Rico.
- Managed over 30 incoming calls and chat groups per day from customers and employee's daily.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06.2005
Skills
- Previous technical support experience
- Call handling
- Goal-Oriented
- Customer Relationship Management
- Customer Service
- FLUENT IN SPANISH
- Hardware troubleshooting
- Software troubleshooting
Timeline
Sales Associate
Puente Hills Subaru
03.2023 - 11.2023
Customer Service Representative
AT&T Mobility
10.2014 - 02.2023
High School Diploma -
Bellflower High School
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