Jose Castro Jr.
San Antonio,TX
Summary
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Hardworking Transportation professional with superior record of towing cars, vans and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals.
Overview
8
8
years of professional experience
Work History
Tow-truck-driver
Hawkins Towing
04.2023 - Current
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
Tow Truck Driver
Pick N Pull
07.2022 - 03.2023
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
Tow Truck Driver
Chacon Towing & Roadside Assistance
12.2018 - 02.2022
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Tow Operator
Richard's Towing
09.2016 - 12.2018
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Assisted stranded motorists by performing basic roadside repairs, such as tire changes or jumpstarts.
- Increased team efficiency through participation in ongoing training sessions for new towing techniques and equipment updates.
- Navigated complex traffic scenarios while maneuvering large tow trucks with precision, ensuring the safety of pedestrians and other drivers on the road.
Tow Truck Driver
Cresswell's Towing
06.2016 - 12.2018
- Answered roadside assistance calls for tows and other vehicle support.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
Education
High School Diploma -
Memorial High School
San Antonio, TX05.
Skills
- Strong Work Ethic
- Towing equipment operation
- Safe Driving Practices
- Customer Service
- Roadside Assistance
- Vehicle Recovery Expertise
- Load Securement Proficiency
- Mechanical recoveries
- Safety and Emergency Equipment
- Safe Driving
- Load Inspection
- Flatbed truck expertise
- Route Navigation Software
Timeline
Tow-truck-driver
Hawkins Towing
04.2023 - Current
Tow Truck Driver
Pick N Pull
07.2022 - 03.2023
Tow Truck Driver
Chacon Towing & Roadside Assistance
12.2018 - 02.2022
Tow Operator
Richard's Towing
09.2016 - 12.2018
Tow Truck Driver
Cresswell's Towing
06.2016 - 12.2018
High School Diploma -
Memorial High School