Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSE CEDENO RODRIGUEZ

Wilmington,NC

Summary

Dynamic Installer Crew Manager with a proven track record at Malibu Showers and Glass LLC, excelling in customer service and time management. Enhanced installation efficiency through innovative techniques while ensuring safety standards. Recognized for resolving client concerns and fostering strong relationships, contributing to overall business growth and satisfaction.

Installation professional prepared to deliver reliable and precise services. History of meeting client expectations and completing tasks promptly, with focus on quality and adherence to safety standards. Values team collaboration and consistent performance, with flexibility to adapt to changing project needs.

Overview

8
8
years of professional experience

Work History

Installer Crew Manager

Malibu Showers and Glass LLC
08.2023 - 08.2025
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.

Senior Specialty Field Supervisor

Heritage Carpet and Tile
01.2018 - 07.2023
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Met with customers to resolve issues and build productive relationships.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Investigated issues and developed effective solutions.
  • Kept teams on task to complete milestones on time.
  • Contributed to business growth by identifying new opportunities for expansion in the local market.

Education

GED -

Oscar Lucero Moya
Holguin, Cuba
07-2012

Skills

  • Attention to detail
  • Time management
  • Positive attitude
  • Power tool operation
  • Following safety practices
  • Customer service
  • Customer relations
  • Troubleshooting and testing
  • Worksite safety and maintenance

Languages

English
Spanish

Timeline

Installer Crew Manager

Malibu Showers and Glass LLC
08.2023 - 08.2025

Senior Specialty Field Supervisor

Heritage Carpet and Tile
01.2018 - 07.2023

GED -

Oscar Lucero Moya

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