Jose I. Ceniceros
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Stand-Up Forklift Operator
Nvent
09.2023 - Current
- Reduced workplace accidents with thorough safety checks of forklift equipment before each shift.
- Contributed to timely order fulfillment through efficient organization and staging of products, ready for shipping.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
Correspondence Clerk
Duncan Solutions
02.2020 - 09.2023
- Communicated with executives about consistent customer issues.
- Presented clear and concise explanations of governing rules and regulations.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Completed form letters in response to requests or problems identified by correspondence.
- Typed acknowledgment letters to persons sending correspondence.
- Wrote letters and updates for customer requests.
- Managed and maintained efficient, well-organized digital filing system.
- Team player.
Student Loan Collector
Ceannate Corporation
10.2013 - 06.2018
- Assisted student borrowers with resolving their defaulted federal student loans.
- Calculated correct qualifying payments for student borrowers to enroll in a rehabilitation program.
- Activated administrative wage garnishments for non paying student loans.
- Explained to student borrowers how to suspend administrative wage garnishments thru the loan rehabilitation program.
- Exceeded monthly department goals.
- Developed prospects for new loans by conducting 800 cold calls weekly.
- Team player.
Bill Collector & Collections Supervisor
Leading Edge Recovery Solutions
02.2006 - 06.2013
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Team player.
Bill Collector and Team Leader
American Recovery Systems
06.1999 - 02.2006
- Resolved large outstanding debts with consumers to drive bank profitability.
- Achieved unit and individual goals consistently.
- Promoted to Team Lead after only 3 months in position.
- Accessed computerized financial information to answer questions related to specific accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls
- Trained new team members on scripts, company services and collection strategies.
- Team player.
Loader and Sorter
UPS
03.1996 - 05.1999
- Attached identifying tags to containers.
- Loaded and unloaded ship cargo.
- Packed containers and re-pack damaged containers.
- Sorted cargo before loading and unloading.
- Cleared damaged items and loaded freight.
- Increased storage space by 20% by devising "T" stacking inventive stacking methods
- Team player.
Education
Some College (No Degree) - Criminal Justice
Harry S Truman College
Chicago, ILDiploma - General Studies
Steinmetz Academic Center
Chicago, IL1998
Skills
- Strong verbal communication
- Extremely organized
- Bilingual English / Spanish
- Team leadership
- Quality assurance
- Account management
- Negotiation skills
- Conflict resolution
- Product management
- Training development
- Customer service
- Flexible and Adaptable
- Bilingual
- Team player
Timeline
Stand-Up Forklift Operator
Nvent
09.2023 - Current
Correspondence Clerk
Duncan Solutions
02.2020 - 09.2023
Student Loan Collector
Ceannate Corporation
10.2013 - 06.2018
Bill Collector & Collections Supervisor
Leading Edge Recovery Solutions
02.2006 - 06.2013
Bill Collector and Team Leader
American Recovery Systems
06.1999 - 02.2006
Loader and Sorter
UPS
03.1996 - 05.1999
Some College (No Degree) - Criminal Justice
Harry S Truman College
Diploma - General Studies
Steinmetz Academic Center
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