Jose Cespedes
Inwood,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and warehouse operations, notably at Family Dollar. Excelled in customer complaint resolution and merchandise planning, enhancing customer loyalty and operational efficiency. Demonstrated prowess in active listening and heavy lifting, contributing to team success and workplace safety. Achieved significant improvements in customer satisfaction and stock management.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Family Dollar
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed 7 truck loads every two weeks
- Inventory reassignment almost 10 times per week
Customer Service Associate
CVS Pharmacy
09.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Quantities were over 20 containers to distribute each shift
Stock Room Associate
Kids Foot Locker
03.2012 - 11.2015
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Shelved new and returned inventory according to proper storage procedures.
- Managed timely and effective replacement of damaged or missing products.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- From 20 items to be merchandised in limited time, in addition to handling customer's requests
Stock Room Associate
Foot Locker
06.2011 - 12.2012
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Shelved new and returned inventory according to proper storage procedures.
- Boxes were about 30 if not more to restock on shelves as new inventory arrived weekly
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Checked numbers manually and used hand-held equipment to locate products.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
Education
GED -
Lawrence High School
2 Reilly Rd, Cedarhurst, NY 1151606-1991
Skills
- Customer Service
- Active listening
- Merchandise planning
- Team collaboration
- Workplace cleanliness
- Customer complaint resolution
- Merchandise display
- Pallet jack operation
- Warehouse safety
- Stock replenishment
- Loading and unloading
- Picking and processing
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Achieved project by completing restocking with accuracy and efficiency.
- Collaborated with team of four in the development of replenishing stock.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- I like working with my hands and fixing things
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Computer knowledge in how components work as a whole
- Basic computer skills
Timeline
Customer Service Associate
CVS Pharmacy
09.2021 - 07.2022
Customer Service Representative
Family Dollar
04.2021 - Current
Stock Room Associate
Kids Foot Locker
03.2012 - 11.2015
Stock Room Associate
Foot Locker
06.2011 - 12.2012
GED -
Lawrence High School
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