Jose Chavarria
PLANO,TX
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
1
1
Language
2
2
years of professional experience
Work History
Assistant Manager of Customer Service operations
Old Navy, Gap
PLANO, Tx
09.2024 - Current
- Resolved customer concerns using brand policies and service standards.
- Provided exceptional customer service by responding to inquiries and resolving complaints.
- Coordinated daily task flow between customer service and store leadership to ensure seamless operations.
- Trained associates on greeting, fitting room, and checkout procedures.
- Reinforced store procedures for returns, exchanges, and loyalty enrollment to enhance customer satisfaction.
- Supported customer service operations across Old Navy sales floors.
- Monitored register accuracy and cash handling at point of sale.
- Maintained fitting room organization, recovery, and merchandise presentation.
Education
W.T.White High School
Dallas, TxSkills
- Customer service
- Point of sale
- Cash handling
- Loyalty enrollment
- Training and coaching
- Schedule coordination
- Scheduling and planning
- Policy enforcement
- Team leadership
- Team supervision
- Attention to detail
- Problem solving
- Decision making
- Microsoft outlook, word, and Excel
- Shipping and warehousing
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager of Customer Service operations
Old Navy, Gap
09.2024 - Current
W.T.White High School