Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSE CHAVEZ

Altadena,CA

Summary

I'm a reliable worker with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Team-oriented Retail Sales Associate who works well in a collaborative environment yet thrives on personal sales achievements. Always on time very organized and energetic. I always aim to give 100% on all my work.

Overview

8
8
years of professional experience

Work History

Guest Service Associate

Ronald McDonald House Charities
09.2023 - Current
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase family satisfaction.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.

Grocery/Prime team member

Whole Foods Market
01.2022 - 07.2022
  • Shop and fulfill customers orders
  • Unload pallets with merchandise
  • Stock shelves with merchandise and goods
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Retrieved items for customers and verified prices.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Take inventory for out of stock items make price changes to certain items.

Receiving Clerk (SEASONAL)

Vroman’s bookstore
11.2020 - 01.2021
  • Label merchandise, receive shipments on the loading dock, and assist with other assigned duties
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.

Grocery Stocker

Target
06.2019 - 08.2020
  • Ensure that sales floor shelves are stocked, make price changes for seasonal items, execute food and beverage processes including food deliveries, replenishment, pulls, stocking, zoning, in stocks routines, data accuracy, culling, rotation, QMOS and backstock.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Checked aisles for spills to complete quick clean-up.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Consistently lifted materials weighing as much 50 pounds.
  • Removed debris and packaging from boxes and separated for recycling or disposal.

Shift Lead

Concierge Carwash
12.2018 - 06.2019
  • Open and setup the carwash, work the register and help guests, assist other team member with washing cars
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Maze Host (SEASONAL)

Universal Studios
08.2018 - 11.2018
  • Set up barriers and walkways to the maze, maintain a clean and healthy environment for guests.
  • Kept attraction neat and clean, following company policy and safety guidelines.
  • Enforced company policies while maintaining cheerful, supportive approach to guests.
  • Helped children and families find favorite attractions and characters to optimize guest experience.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Meat Filler

Vallarta Supermarkets
10.2017 - 07.2018
  • Fill display with meat, help customers with orders, help stock the walk-in freezer, keep work area clean and organized, and help train new employees.
  • Received and processed orders for daily production.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Identified cuts of meat, grading and pricing accordingly.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Promoted new meat options to offer customers unique and appealing choices.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.

Seasonal Brand Associate

Old Navy
11.2017 - 01.2018
  • Greet and engage with the customers at all times, maintain a clean and safe environment, Process cashier transactions quickly, and accurately, keep product folded, sized, in-stock and organized on the sales floor and up stocks/back stocks.
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.

Kitchen Crew

McDonald’s
08.2015 - 10.2017
  • Prepare food orders, operate the cash register, run he drive-thru, cook menu items, keep the restaurant clean and organized
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Transported food items from storage areas to kitchen for prepping.
  • Unloaded food deliveries and stored items in proper locations for easy access.

Education

High School Diploma -

CIS ACADEMY
Pasadena, CA

Skills

  • Client-focused
  • Tech savvy
  • Quick learner
  • Good customer service
  • Computer proficient
  • Bi-lingual
  • Experience in different fields
  • Microsoft office Experience
  • Telephone Skills
  • PC Proficiency

Timeline

Guest Service Associate

Ronald McDonald House Charities
09.2023 - Current

Grocery/Prime team member

Whole Foods Market
01.2022 - 07.2022

Receiving Clerk (SEASONAL)

Vroman’s bookstore
11.2020 - 01.2021

Grocery Stocker

Target
06.2019 - 08.2020

Shift Lead

Concierge Carwash
12.2018 - 06.2019

Maze Host (SEASONAL)

Universal Studios
08.2018 - 11.2018

Seasonal Brand Associate

Old Navy
11.2017 - 01.2018

Meat Filler

Vallarta Supermarkets
10.2017 - 07.2018

Kitchen Crew

McDonald’s
08.2015 - 10.2017

High School Diploma -

CIS ACADEMY

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JOSE CHAVEZ