Jose Chavez
Quantico,VA
Summary
Information Technology Support Specialist and U.S Marine Corps Veteran with 4 years of experience in managing network servers, troubleshooting issues and providing technical support for software related issues. Extensive knowledge in Server Administration, Hardware and Software integration, Data Backup and Recovery and Configuration Management. Experience with Supervising Medium to Small teams. Recognized for good work ethic and being highly efficient.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Center Tier 3
USMC
Quantico, VA
12.2023 - 04.2024
- Patched and maintained MCEN servers for both classified and non-classified networks
- Used Microsoft monthly patches to update servers
- Ensuring Print Servers and DHCP Server are fully operational.
Imaging Supervisor
USMCR
Quantico, VA
05.2021 - 11.2023
- Providing MCB Quantico departments with the latest operational systems to support the 10,000 personnel on base.
- Extensive experience in hands-on technical work with diverse computer models utilized by the Department of Defense.
- Employing the BMC Remedy ticketing system to ensure prompt resolution of IT issues for personnel at MCB Quantico.
- Proficient in managing Marine Corps Enterprise Network (MCEN) imaging on both classified and unclassified networks.
- Coordinated the transfer of technical assets to receive the latest operational system.
- Utilized Microsoft Utility Servers to create and maintain computer names with Active Directory and Microsoft System Center Configuration Manager
Education
High School Diploma -
RL Turner High School
Carrollton, TX05-2020
Skills
- Active Directory
- VMWare
- BMC Remedy
- Microsoft System Center Configuration Manager
- Office 365
- Customer Support
Certification
- CompTIA Security + (2021)
Timeline
Customer Service Center Tier 3
USMC
12.2023 - 04.2024
Imaging Supervisor
USMCR
05.2021 - 11.2023
High School Diploma -
RL Turner High School