Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jose Chuy

Villa park,Illinois

Summary

Experienced professional with strong leadership and relationship-building skills. Looking to grow in a very exiting field to help and provide a good customer service experiences, with 4+ years of scheduling and meeting customer deadlines. While Providing the highest attention to detail in work and responsibility's.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Field Inspector II - Express

Cox Automotive
Villa Park, United States
10.2021 - Current
  • Verify vehicle information– identify damage and mechanical problems (i.e., interior, exterior, odometer reading, trunk area, engine compartment).
  • Prepare and complete all necessary documentation.
  • Locate, start, move, inspect, and return vehicles on dealer’s lots safely.
  • Understand basic NAAA frame/structure guidelines as well as common vehicle condition flaws and how to identify them.
  • Understanding of Baseline Inspections & vehicle grading
  • Perform basic mechanical checks on vehicles including powertrain, drivetrain, and electrical components.
  • Functions as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience.
  • Will partner with our Clients to inspect vehicles at their location. There will also be responsibility to ask for more inventory when at Clients location.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
  • Go to for technical questions on vehicles and questions on modifications in team.
  • Go to for EV questions in my team.
  • Taught nation wide class for EV vehicles on how to identify trims and typical areas of damage.
  • Use of salesforce to check in and out of account visits to maintain accurate tracking of daily goals.

Service Assistant/Paint Prepper

Tesla Inc.
Villa Park, IL
12.2017 - 08.2020
  • Assisted parts adviser pulling parts for service and checking parts inventory, including fulfilling service center parts request
  • D.O.T certified
  • Very Knowledgeable with TSS, service center app, warp, and toolbox
  • In charge of ordering and maintaining shop supplies
  • Promote the shop and its services through exceptional customer interactions
  • Assisted in initial vehicle inspections and Pre delivery quality inspections
  • Assisted customers with vehicle paint imperfection corrections and informed them on quality standards
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Processed 20 invoices each week and emailed documentation to clients
  • Assisted in teardowns and re assembly of vehicles
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Assisted in prepping, sanding, and masking of vehicles.
  • Assisted in color matching for customer vehicles.
  • Assisted in priming blocking and checking of body work and filler.

Manufacturing Technician

Flavorchem Corporation
Downers Grove, IL
07.2013 - 12.2017
  • Assisting with customer orders.
  • Safety lead for production team including 3 years on safety team and internal safety auditor.
  • Fork lift certified
  • Use of Microsoft office and Microsoft Excel.
  • Trained in good documentation practices.
  • Trained employees in manufacturing procedures and processes.
  • Supported supervisor with daily operational functions.
  • Trained in pharmaceuticals procedures.
  • Prepared production documents such as standard operating procedures, manufacturing batch records and productivity reports.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
  • Set up and verified functionality of safety equipment.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed forklift inspections
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Retail & Commercial Sales Rep

Advance Auto Parts
Bensenville, IL
02.2012 - 10.2013
  • Assisted customers with sales and parts.
  • Worked with commercial customers for parts and service needs.
  • Worked with management to inventory parts and products.
  • Delivered and picked up parts for store and costumers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

GED -

Willowbrook High School
Villa Park, IL
2012

Skills

  • Self-motivated
  • Strong verbal communication
  • Good work ethic
  • Strong customer service skills
  • High attention to detail
  • Good multitasking
  • Good with people
  • Strong attendance
  • Maintenance & Repair
  • Conflict resolution
  • Planning and Coordination
  • Staff education and training
  • Technical Support
  • High Voltage
  • Mechanically inclined

Certification

  • 40 hour OSHA certification
  • 3 hour customer service class and training.
  • Forklift certified
  • Auto estimating
  • Auditing
  • Salesforce
  • High voltage

Timeline

Field Inspector II - Express

Cox Automotive
10.2021 - Current

Service Assistant/Paint Prepper

Tesla Inc.
12.2017 - 08.2020

Manufacturing Technician

Flavorchem Corporation
07.2013 - 12.2017

Retail & Commercial Sales Rep

Advance Auto Parts
02.2012 - 10.2013

GED -

Willowbrook High School

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Jose Chuy