Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Certification
References
Timeline
Generic

Jose Class

Lancaster,PA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking mid-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

EB Operator

TIMET
Morgantown, PA
08.2022 - Current
  • Understood the basic high-vacuum and furnace technologies.
  • Applied basic chemistry specifications and interpreted furnace-casting conditions
  • Performed pre-operative checks prior to, and during, the pump-down cycle.
  • Maintained records of furnace operations including times, temperatures, cycle numbers.
  • Operated leak detectors and determine vacuum integrity
  • Managed maintenance required ensuring good operating condition of furnace and auxiliary equipment such as electrical, electronic, vacuum, hydraulic, pneumatic and cooling systems
  • Preformed preventative maintenance such as change filters, replace or change parts, change oil, check fluids
  • Operated furnace controls and data logging instrumentation
  • Assisted other personnel in setting up new jobs on the furnace system as needed.
  • Kept operations in full compliance with quality, environmental, health and safety procedures for protection of workers and general public.
  • Handled tasks such as racking parts, unloading furnaces, and programming furnace operations with consistent expertise and attention to detail.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Customer Support Team Leader

Inktel Contact Center Solutions
01.2021 - 08.2022
  • Handled calls, collected personal information, and managed schedules.
  • Communicated effectively with colleagues and superiors.
  • Kept records, calendars, and company information accessible.
  • Discussed promotions, products, and anything pertaining to better, and more satisfactory service for the customer.
  • Accurately verified information, and updated information databases as necessary.
  • Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Analyzed reports, call monitoring, surveys, and vendor relations to refine and maintain workflows and procedures.
  • Worked closely with senior management on special projects aimed at increasing customer satisfaction levels.
  • Conducted weekly team meetings to discuss progress, challenges and opportunities within the department.
  • Maintained records of all complaints received from customers in order to track trends over time.
  • Generated monthly reports summarizing the activities of the Customer Support Team for review by executive leadership.

Machine Operator/Forklift Operator

DS Smith
Reading, PA
08.2017 - 01.2021
  • Set up machines for various jobs to ensure high-quality manufacturing
  • Received and correctly processed both written and verbal instructions, prints, and work orders
  • Lubricated parts and performed maintenance to improve machine function
  • Painted and applied protective coatings to various parts
  • Maintained current forklift training and certification as required by company policies
  • Completed all tally sheets, slot changes, shuttle transfers, and other paperwork in a timely manner.
  • Maneuvered forklift over and around loaded pallets, boxes, and other materials.
  • Transported material to correct locations and documented inventory changes.
  • Checked shipments for damaged or incorrect items.
  • Prepared finished stock for shipment by identifying, pulling and packing product.

Production Associate

Aluminum Alloys － Sinking
Springs, PA
05.2017 - 08.2017
  • Performs various jobs in aluminum foundry concerned with sand castings, melting metal, alloying metal, pouring molten metal into molds and pots, preparing metal for shipment
  • Performed routine maintenance and inspection of production equipment
  • Manually stacked aluminum ingots weighing 28 pounds each
  • Maintained flasks and castings

Packer

RM Palmer Company
West Reading, PA
10.2016 - 04.2017
  • Ensured job was done in a fast paced environment
  • Identified & Resolved Machine problems while on duty
  • Planned and laid out work to meet production and schedule requirements
  • Maintained proper stock levels on a line
  • Adjusted machine feed and speed if machine malfunctioned.

Carpentry Laborer

Morgan Corporation
Morgantown, PA
06.2016 - 09.2016
  • Completed sawing, sanding, trimming, routing, cleaning and bonding duties.
  • Read and interpreted specifications, diagrams and blueprints to determine best techniques for job.
  • Used hand tools, portable power tools and standard measuring instruments to complete daily tasks.
  • Calculated dimensions, angles and required materials to support consistency and accuracy throughout projects.
  • Processed work orders and prioritized jobs.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Followed OSHA and corporate safety regulations and procedures.

Customer Service Associate

Kmart
Reading, PA
11.2015 - 06.2016
  • High volumes of cash handling and customer service skills
  • Managed telephone calls and all correspondence
  • Putting together displays and merchandising
  • Resolved customer information and complaints
  • Assisted customers with a warm and professional attitude
  • Answered any question and concerns regarding product and store

Crew Member

Mcdonalds
Wyomissing, PA
06.2015 - 03.2016
  • Provided friendly and courteous service to all guests
  • Kept the restaurant clean and ensured that counters and tables were properly sanitized
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Packed fast food products in approved containers, cups and bags.
  • Presented orders to guests within anticipated service times.

Education

High School Diploma -

Reading High School

Information Technology

Pennsylvania College of Technology
Williamsport, PA

Skills

  • Proficient in PLC Logistics
  • Machine programming
  • Rig-up procedures
  • Experienced in hydraulic systems
  • Specification compliance
  • Breakdown troubleshooting
  • Electrical component repair
  • Data acquisition systems
  • Stick welding experience
  • Quality work on tight deadlines
  • Expert with various Microsoft programs such as
  • Word, Excel, and Access
  • Effective customer service and communication skills
  • Comfortable standing for long time periods
  • Certified Crane operator
  • Leadership
  • Trim Carpentry
  • Blueprint Reading
  • Assembly
  • Construction
  • Loading and unloading protocols
  • OSHA regulatory compliance
  • Complex Problem-Solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Russian
Limited

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

  • Google IT Certificate
  • Certified Forklift Operator
  • Certified Aerial Lift Operator

References

References available upon request.

Timeline

EB Operator

TIMET
08.2022 - Current

Customer Support Team Leader

Inktel Contact Center Solutions
01.2021 - 08.2022

Machine Operator/Forklift Operator

DS Smith
08.2017 - 01.2021

Production Associate

Aluminum Alloys － Sinking
05.2017 - 08.2017

Packer

RM Palmer Company
10.2016 - 04.2017

Carpentry Laborer

Morgan Corporation
06.2016 - 09.2016

Customer Service Associate

Kmart
11.2015 - 06.2016

Crew Member

Mcdonalds
06.2015 - 03.2016

High School Diploma -

Reading High School

Information Technology

Pennsylvania College of Technology

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