Jose Claudio

Overall business ownership to drive efficiency and grow sales

• Leader of various complex stores and volume (40M-65M) across South Florida market
• Responsible for people development, financial and operational metrics for all functional areas of the business.
• Set and plan total store quarterly business priorities and managing a team to deliver on sales goals
• Responsible for all recruiting, selecting, talent management and talent planning across all departments
• Commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Leveraged reports (financial, operational, safety, food safety, team and guest) to understand the business and make decisions
• Demonstrate a culture of ethical conduct, safety (including food safety) and compliance; Lead and hold the team accountable to work in the same way

• Managed functional areas of logistics, Food & Beverage and Fulfillment of all Digital Sales channels
• Led a very successful and profitable store remodel.
• Mentored numerous team members and leaders to grow the talent pool in our market.
• Delivered sustainable processes and was a market peer trainer and leader.

• Led teams 200+ team members to deliver on outstanding retail execution and customer service
• Responsible for all financial and operational metrics
• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Partner to HR in all aspects of team development and accountability